India Post — speed post from hyderabad to canada

Address:

500083

Tracking ID : EN[protected]IN Indian Speed Post. The item dispatched on 01/01/2020 as mentioned in the tracking portal. Its been 30 days since the item is in transit. Raised a complaint on 16/01/2020 with complaint # [protected]. There has been no update on the portal and after constant calls back and forth, they just asked me to "wait". No ETA for the delivery or even where the item is. So tired of checking the tracking and canada postal office confirmed that they have not received the item and is not in customs. INDIAN SPEED POST has to resolve this issue ASAP or atleast have the courtesy to resolve the complaint raised.