India Post — speed post mail document, delivery stuck at canada eu[protected]in

Speed post was dispatched from india on 19/10/2019, at 13:26:22.
Speed post mail document, delivery stuck at canada, toronto-a since, 25/10/2019 13:18:00.
Speed post tracking mentioned has the details stating "awaiting presentation to border agency/s" for more than 3 days now...
Consignment number is eu[protected]in
Thought that speed post will have it here within 3-5 days, have been waiting for this delivery for 10 days now.. Please help...