India Post — Speed post parcel not received since many days

Address: INDIA POST RASH BEHARI AVENUE SO

My parents delivered a set of items for me from Kolkata to Hyderabad. The items were booked on 30th August 2023. It is 8th of September but still the status is showing Item dispatched from Kolkata RMS Mails TMO. And this is the status which was updated on 2nd of September. From 2nd September till 8th September 2023 the status is the same. My parents paid 1493 rupees but still i haven't received. It hasn't yet reached Hyderabad also. What has happened? Did they lose my products ? What has happened?
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