[Resolved]  India Post — Speedpost parcel not delivered since last 10 days (Consignment no. Ed[protected]in)

2 speed post parcels were booked simultaneously on 6-7-20 but whereas the one of dhanbad reached on friday, 10-7-20 but speed post for kolkata destination did not reach till now. Following up with india post helpline since 8-7-20 but no results. On 8-7-20 i was told to wait for 1-2 days due to covid, on 10-7-20 was told that again i should wait for 1-2 days but still when on monday, 13-7-20 the parcel didn't reach so i called up the helpline again and the customer care helpline lady talked rudely and did not try to listen at all but kept on repeating to go to delhi po from where the parcel was dispatched and that the parcel was not at all booked. I fail to understand how then the receipt was issued to my friend on booking and paying the charges. Today on 15-7-20 i again called up the helpline and the gentleman vishal talked very politely and assured me that he would be escalating the matter to his team for faster delivery. I took the local po no. And talked to the l. R. Sarani po who said that they had not received the parcel till now.
It is really strange that a speed post between 2 metro cities takes more than 1-2 days. Kindly take action and get my parcel delivered instantly.
Surprised that government departments work this way!
Request the postal department to stop harassing customers-it is an essential department i hope you agree