India Post — Transcripts stuck at Canada Customs

I sent my transcripts from IGNOU to WES on 6th April, 2022. Since then the transcripts have not been delivered and are stuck at Canada Customs Department. Even after repeated reach out to India Post there is no help with this matter and Canada Customs asks for India Post to reach out. It has been so many days and there is no help. My admissions are stuck because of this. Please consider this URGENT AND SENSITIVE, to be sent out in stipulated time. Tracking no. ED[protected]IN Hoping to seek resolution here, it has already been too late and my admission would be denied.