India Post — unethical behaviour of postman.

Address:

400019

On 16th of april 2018 around 12 pm. Post man from matunga east post office (Mumbai 19) came to our house to give delivery of registered post in the name of mrs. Neela r. Kothi. He asked us to call her to collect the post, my wife ms. Seema ketan kothi informed him that mrs. Neela r. Kothi is not available to collect the post as she is expired before 5 years and she requested him to give letter as we are legal hair of neela r. Kothi but that postman refused to give the letter to us. He said as per law he can not give letter to any other person except neela kothi. I am very much surprised to know that i have never heard this type of law. On the above his behavior was very much rude and totally unprofessional. He should learn how to speak with a female person. There might be a important documents in the letter, who is responsible if i miss important documents.