India Post — unfriendly behaviour of post master

Address:

HIMMATNAGAR, Hyderabad, Andhra Pradesh, 500025

I sb account holder approached the counter to withdraw amount from my brothers account with a valid withdrawl form and signature. But they refused to pay me as kyc is not available in the system which he has submitted a long back. They refused to pay me either by cheque or draft . I badly need the amount for medical purpose . They are very non-cooperative . I requested them to check the original sb application form and showed them my brother's identifications and my identifications.
I came to know, that payment can be given even in the absence of kyc for one or two times .