IndiaTimes.com Complaints & Reviews

i received a sms from[protected] on my cell no [protected] stating "thanks 4 using wap subsription services.your total cost is rs 10".i had never subscribed to any services.i fail to understand the reason for the same.after a few minutes i received a link to a wallpaper download,which i did'nt download.i called up my cell customer care number,they directed me to ur website.i was not able to get a link to unsubsribe the same from ur website.I WISH TO UNSUBSRIBE ,FROM THIS SERVICE & get my refund.
thx,
kaushik khemani
[protected]

I was contacted by the representative at India-Times on Feb02-2010 for the card which I accepted with the offer on the following grounds:-

1. The card is accepted at all malls such as Big Bazaar, Reliance and other outlets where major Grocery items can be purchased. I specifically agreed for the card for the fact that I can utilize at Big Bazaar where my major purchases happen.

2. I have received gift vouchers which has printed stating 31st Dec 2010 is the last date, I have received the card only on March 06, 2010. I was told by the representative that the vouchers are valid for a year from the date of receipt.

On the above grounds, I spoke to the representatives at Diners Club and also the Representative at India-times and haven’t received any resolution to the above.

They lure the customers by giving them wrong product information.

Is it possible to get a resolution at the earliest.

Dear Sir,
I have placed an order for "Black Barry Curve" mobile online on 10/04/2010.For same I have made online payment of Rs.14395 through my ICICI Bank card with reference no.[protected].On same date their executive informed me that the product will get delivered within 2 working days without any extra charge. But it never happened. When I called up their customer care once again after two days I was informed that it will take two days to process and verification of order and then it will take 7 more days to deliver the order. On 16th April I got a mail that you have dispatched the thing to my address but in this mail I was not given courier detail which would have helped me to trace the parcel. When one of my Colleague contacted you, He was told that courier office is near to our office and was suggested to collect the same from courier office. But when we reached courier office, we were asked to pay Rs.800(Eight hundred )as octroi charge which we denied to pay as I was told that no extra charge(Such as courier an octroi) i have to pay.
When I called their customer care regarding issueon 19th April, I was informed that wrong message was convayed to me and it takes 10 working days to deliver the thing.They also told me to pay octroi charges and the same will be refunded afterwards but I disagreed .I requested them to ask courer person to deliver the thing and bill the octroi charges to them as they were asking me to pay and the same will be reimbursed afterwards.They also informed me that they will look into matter and get the matter solved at the earliest.Same day I have sent a written complaint regarding the subject but no satisfactory reply.I sent them a reminder but they are replying with same quote"We request you to allow 7 working days to resolve the issue.We regret the inconvenience caused to you in this regard and sincerely apologize for the same.We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us" again and again.They are not at all updating me the progress of issue instead every time they are asking to spare 7 more working days.There is no satisfactory reply from customer care centre too.
Sir, when their office person is giving wrong information then to whom shall we trust.We assume that any person who is replying from their customer care has complete knowledge of their rule and regulation and expect proper information.Please look into matter and instruct them to deliver the thing for which I have alredy made 100% advance payment.

Thanking you,

Ashok Sinha
[protected]

Sir,
I bought a John Players t-shirt from the Indiatimes Shopping Group on March 11. I also made the payment through internet banking. But I have not yet recieved my ordered product yet.

I also sent few compalint mails regarding this issue to them, but no steps have been taken yet or been contacted to solve out the matter.

My Purchase Details:

Order Number :[protected]
Sub Order Number : 2953515
ITEM : John Players Casual T-Shirt - JCMHH012J79(Colour_Size_True Navy_S)
Color_Size True Navy_S ::

So please make this issue solved.

Alok Patro
[protected]

Sub : Deactivation of Wap Subscription Service

Dear Sir,

I Mr. Sunil Gosalia, would like you to plz Deactivate ur so called Wap Subscription service from http;//sms.indiatimes.com which I never subscribed for & return my balance Rs. 160/- was been deducted from my balance. It’s the worst I have experienced from indiatimes. And also unsubscribe from this indiatimes message service from 58888 it causes me deduction of Rs. 60/-. My mobile no. is [protected]

I purchased my two pieces of 8 GB Spy pen Camera on 14 Nov.2009 online Indiatimes Shopping they send me defective product then I complaint in customer care so a executive provide me a address and suggest me to send back that product to by courier on that address, and they will replaced my product within 10 days but they send me that product on 2th Feb 2010, but that product was also defective, I again call in customer care and again they provide me same address and suggest me to send back that product by courier on that address , and promise me to replace my product within 10 days, I again send back that product on 4th Feb 2010 but till today when I call in customer care every time executive says that you will receive your product within 10 days but till today I did not get my product.

My Ist order No.[protected]
My IInd order No.[protected]

I have all the copies of mails, Bill Copies, Courier Copies

I want to claim for my product cost, time lose and mental piece lose.

Accidentally, I subscribed the hollywood sizzlers pack from india times 58888 on my mobile no.[protected],but so many times i tried to unsubscribed this pack but i am failed and every monthpaying Rs.30 unnecessary.Kindly direct to concerning company to unsubscribed this pack .Thanks.

I bought 4 spy cam pens 2 4gb and 2 8 gb all worth 5000 through Indiatimes,
The sleer Technix sent me 4 pens but all of them are not working.

I talked wiht wh customer care, they asked me to send them abck and said they will repalce the 4 pens.

The sller sent back teh same 4 pens to me wihtout any chnage

I returnd back tehm to the seller and called ther customer care.

They assured me that they will refund the enite amoutn and i have still not received teh amount, It is almost all 6 months now

Below are the orders numbers[protected]

Please help me in getting the refund.

SIR, Accidentally hollywood sizzler @Rs.30pm was subscribed on BSNL MO.[protected] .I tried several times to get rid of it, but no resuslt.Kindly interfere to unsubscribe it, as it was renewed without consent on today morning.PLEASE STOP FURTHER HARASSMENT by 58888(India times.com).

I have a BSNL mobile no.[protected]
Do'nt know how WAP MODEL service OF http;//wap1.indiatimes.com on my phone last month.NOW I AM GETTING A SMS DAILY FROM 58888.
THEY DEDUCTED 30/- FROM MY A/C
NEXT MONTH IT GOT RENEWED WITHOUT ASKING ME AND AGAIN DEDUCTED 30/-
IT IS ANNOYING.
I HAVE SENT MANY MESSAGES AND CALL BSNL CUSTOMER CARE TO UNSUBSCRIBE THIS SERVICE BUT ALL IN VAIN. I have a BSNL mobile no.[protected]

My mobile No. is [protected] . I am not able to unsubscribe daily blessing services
Not able to unsubscribe the link of daily blessing service, provided by Indiatimes. There is no facility to unsubscribe it, as link disabled by Indiatmes. This is resulting Rs. 30/- deduction each month.
am receiving sms from 58888030 "thanks for using indiatimes subscription services.your total cost is Rs 30"
indiatimes subscription unnecessrly deducting Rs 30 per month from my account
pl look into the matter and take necessary action. If it is possible kindly deactivate the WAP Service as early as possible.

Thanks & regards.

Dear sir.
With referance to the above subject I had placed order through online for Whirlpool Whitemagic Pro 700 S Fully Automatic Washing Machine - Free Diamond Pendant worth Rs. 4990 with INDIATIMES SHOPPING on Feb 26th 2010.But still the time i not received the above mentioned product nor my refund.
I have made payment through ABNAMRO credit card of rs.15790.00 on 26th feb 2010 and ORDER NO.[protected].Many times i called to indiatimes customer care and by mail they are not responding.
kindly help me in this matter to get my money back or my product i am mently stressed.

Regards

MAHESH BOMMANALLI

WAP services From Indiatimes 58888
sir
I am a BSNL user, & my mobile no. is [protected]. I want to unsubscribe Bollydood Diva WAP services from Indiatimes.com from 58888. Also it is going to renew every month for Rs. 30/-. I do not know, how to stop the service and never use the service for a single time and do not know what the service is. You are requested kindly stop the service immediately. Thanking you in anticipation.

I had seen one newspaper advertisement about Nazar Suraksha Kawach. I ordered the same with Indiatimes Shopping. It was indicated in the ad that if I make the payment through ICICI Cr. Card, I will be getting a lunch box worth Rs. 199/-. Accordingly, I placed the order and enquired the executive about the free product. He said that for availing that offer, my minimum order value should be Rs. 1000/- whereas the Nazar Suraksha Kawach was for Rs. 749/-. He insisted me to take their IndiaToday Book Club membership worth Rs. 525/- so that the value would be Rs. 1200+ and I would get the said offer of free lunch box. Though I was not interested in BookClub membership, he assured that out of Rs. 525/- I will get back a voucher of Rs. 500/- which can be redeemed at Big Bazar's Food Bazar. Hence, I confirmed the order. Now, more that 2 months have passed, I just received the Nazar Suraksha Kawach. But till today, I have neither received the Lunch Box nor the Gift Voucher of Rs. 500/-. I mailed them twice but there was no response. I would suggest everyone not to place any orders with Indiatimes as they are fraud people and have no care for their customers.

I purchased a Mobile Phone for Rs 4149.00 (full amount paid by Credit card on Feb 12, 2010) based on an Advt., placed by them in the TOI of Feb 11, 2010 on page 15. I was promised a delivery time of 13 days (Feb 25 - target date). On Feb 23rd when I called I was informed the order was placed on Feb 20th and now it will take 13 days. When I wanted to escalate the matter, I was given 2 email ID's ([protected]@indiatimes.com and [protected]@indiatimes.com) - I had already written to these id's 3-4 times till this time with no response. When I wanted to escalate there were no names given to me at all. Then I thought of an old friend whose is a VP with one of the TOI group companies. He gave me the name, email ID and phone no of a VP at indiatimes.com. The indiatimes VP told me I should receive it by Mar 1. I finally got it by Mar 6!!!

This indiatimes VP had promised me some extra vouchers. I did get 3 totaling to Rs 1250.00, but all of them expired!!! Their customer care head claimed later on follow up that there is nothing they can do since it is a systemic error. The indiatimes VP also didnt reply after that.

Guys / Gals, please figure out for yourself this:

Even if you know someone inside the organization, that high up on the corporate ladder, with indiatimes, you are screwed!

Stay away!

I am a Airtel customer. My mobile number is [protected]. Kindly stop the daily SMS from
http://wap.indiatimes.com/r.wml?i=4246293
And also cancel my account in "wap.india times.com"
Thanks/Regards

Shiv Shankar

Hi All,

This is in regards to a product I bought from Indiatimes.com. Its a product called White Light which helps in dental issues. I placed an order and received the product in 7 days. However, the electronic gadget in the package doesn't work. And most importantly, after repeated complaints to Indiatimes.com and also generating a Case ID, I haven't got any reply from the company. They claim to respond in 24 hours, where as it has been over 10 days since that happened. And most amazingly these guys claim to be one of the best online shopping sites. I recommend to all the people reading this forum, don't ever try this website for shopping, they are big frauds who just say many things but when you buy it turns out that you have been duped.

I would request you to please help me in this regard. I would like to get my money back and return the product.

Jatin Batra.

i purchased 5 in 1 sofa cum bed through shopping indiatimes made the payment and my cridet card statement showing the money taken by them and they are say the billing is dropped i have given them the mail from the citibank still there is no response nor picking up the phone.

Thank you
Rachit Kachru

I had paid for 2GB MP3 Player on 19th Feb and received 1GB Mp3 Player with defective headfone on 17th March. I had complained Mumbai customer care ( Yogesh, Amit, Nitin, Aswini, Kunal, Manoj) several times. Customer care people said you would get call back within 48 Hours, but no one never ever called back. My order no is[protected]. Wonder what kind of service they providing to the customers. I've been calling to the Customer Care for continuously past 20 days and every time they are telling me that I would be getting a call before 7.30pm end of the day, and till now no body has turned up. I also tried to call the manager on the number "[protected]" but didn't get any response on this.

Dear Sir,
You are kindly requested to get me unsubscribed from (Ftvmodel, hot sensation ka.) sms5888, httc:sms.indiatimes.com, i have been charging everyday unnecessary ,
My Mobile No. is [protected]
thanking you.