India Today / BagItToday Complaints & Reviews

I had ordered for a Reebok wrist watch-I1663133 on 13.05.10 for Rs 299/-, Order numb--OGA[protected] on BAG IT TODAY---INDIA TODAY.I had received the same by ARAMEX courier,consignment Number-[protected].The watch was damaged(broken glass).I am not satisfied with the product & service being delivered to me.As per the telecon held in the evening in your delhi office on[protected] I was asked to return back the watch with an application & the copy of the delivery note.I was committed that I will be apid the return courier charges as well by the company.I had sent back the RBK watch by Proffessional courier today itself alongwith--an application,copy of the delivery note & the courier bill copy.
Regards,

Abhishek
Order numb--OGA[protected]
Membership numb--ITBC10381623

Customer ID: ITBC09662

Order No: 0GA[protected] DATED 26-06-09

INVOICE NO.ORA[protected]

NAME: DR.ARVIND SOOD

Encyclopedia and other educational CD received from India Today Book Club but in poor condition. All were bearing scratch marks. When pictures sent to seller they advised to return it back. We returned CDs but they have neither sent the new CD back to me not refunded my amount.

I have many mail confirmations from Seller at [protected]@indiatodaybookclub.com

Please help as this is continuing for more than one year and I want to take legal course.

Best Regards,
Amit Sood
1412, Sector-16,
Faridabad
[protected]

India Today Book Club Complaints - ENJOYING PUBLIC MONEY WITHOUT SUPPLYING THE PRODUCTS / NOT REFUNDING THE AMOUNT RECEIVED WITH INTEREST
India Today Book Club
Posted:[protected] by S. LAKSHMI NARASIMHAN

ENJOYING PUBLIC MONEY WITHOUT SUPPLYING THE PRODUCTS / NOT REFUNDING THE AMOUNT RECEIVED WITH INTEREST
THIS IS WITH FURTHER REFERENCE TO MY ONLINE COMPLAINT DATED[protected] AS THERE IS NO ACTION BY THE INDIA TODAY BOOK CLUB TO SOLVE THE PROBLEM.

DECEPTIVE ACT BY INDIA TODAY BOOK CLUB, NEW DELHI.

India Today Book Club, New Delhi sent an offer letter to me on[protected] promising the following free gifts if I give my consent to buy 16 ( Indian Classical Music ) CD pack for Rs2000/-
1. Adidas shoes – one pair
2. Diamond gift voucher for Rs5000/-
3. Deluxe Holiday package Voucher worth Rs5000/- (two nights and three days for a couple including boarding at selected place within India)

India today being a leading magazine, with trust and faith I gave my consent to their book club, within the time frame and authorized them to debit my card account with Rs2000/- + 249/- being the handling charges in three installments. India Today Book Club promptly debited my card account on 5th September 2008 with Rs1049/- ( First installment of Rs800/- plus the handling charges)

I am yet to receive any product from India Today Book Club after that They are enjoying my money for the past 14 months !!

I sent them a letter under certificate of posting on[protected] giving the full details as well as the particulars of the emails sent to you to the email id referred to above. S. Lakshmi Narasimhan, (Subscriber No: 23987) Responding to this letter, one executive from India Today Book Club spoke to me on[protected] that the consignment would reach me within 15 days.

I sent an email on[protected] with a copy to the Editor India Today that they should return the amount debited if they fail to deliver the CD pack in a couple of days.

To my surprise they had taken the balance amount of Rs1200/- by debiting my card account on[protected] and are adamant in not fulfilling their promises.

A registered notice with acknowledgment due was sent to The Award Administrator,
India Today Book Club on 12th February, 2009. It was delivered to the addressee on[protected].

I sent another email on[protected] before filing a suit in the consumer court. To my surprise I received a reply mail from them on[protected] apologizing for the mistake and my complaint was forwarded to the “CONCERNED DEPARTMENT” and they will contact me after receiving the reply from that department. I was frequently reminding them and am receiving the same reply that my complaint is referred to the “CONCERNED DEPARTMENT”

This is another deceptive action by the India Today Book Club prolonging the settlement of dues. If I presume that around two lakh persons in India had sent money and not received the consignment, India Today Book Club can enjoy an easy money of Rs40 crores !!! Its only work is to send reply stating that the matter has been forwarded to the “concerned department” and apologizing for the mistake.

I am unable to believe the time taken by the “CONCERNED DEPARTMENT” in sending reply. There is enough sense in doubting the existence of the “CONCERNED DEPARTMENT”

It would tarnish the image of India Today group if I proceed against the India Today Book Club legally. They may have the support of media now. They should understand that The Truth Will Triumph and they may have to pay heavy penalty for their wrong path in the Court of Law.

Rs2249- + interest may not be a big thing though it is a hard earned money of the concerned individual. The way in which the public are being attracted and are being taken for a ride by a leading book club under the disguise of India Today Group should be condemned.

Will India Today Book Club return my money with interest ?

2, SBI Colony – III,
Meyyanur.
Salem – 636 004. 3 [protected]

Sir
I am regular customer of India today book club, my name is jitendra jain and my address is DK-01/71 danish kunj kolar road near water tank Bhopal my mobile no. is [protected] .recently I have purchased Philips dvd player due to your sales person wrong commitment. your sales person says that our sweepstake offer announce 30th may 2010 and your are our fourth member that you have won Rs. 25000 consolation prize but you are eligible when you purchased any item which range of rs. Start rs.7000. But I will call to your care center no.[protected] today they told me that I don’t know about this matter and I don’t know when the draw will open. Sir my request is that please don’t cheat any customer if your item is not sold I will not suggest any person to buy any item with India today book club your care center executive behavior is also very rough please verified my recording what your customer care person talk with me. They booked my order TELESALES/0GA[protected] of rs. 7498. Please cancel my order or resolve my problem.

Hello,

My father is cheated by indiatoday group. The deatils of the complain is given below. After repeted mails still there is no responce from India today.

Please Advice what can I do ?




On Fri, May 14, 2010 at 10:35 AM, customercare <[protected]@bagittoday.com> wrote:

Dear Member,



We apologize for the inconvenience caused to you.



With reference to your mail we would like to inform you that we have forwarded your complain to our concerned department to arrange the refund as soon as possible. We request you to kindly wait for few days. You will receive the same soon.



Please note your Membership number ITBC10373256 for your future references.



Your valuable association with India Today Book Club is prestigious for us.



Assure you of our best possible services always.



For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)



Thanks & Regards,

Piyush Thapa

Executive-Customer Relations

India Today Book Club






[protected][protected][protected][protected]

From: Yetendra Kashyap [mailto:[protected]@googlemail.com]
Sent: Friday, May 14, 2010 10:38 AM
To: customercare; Feedback


Subject: Re: Scam by Indian Today - LEGAL ACTION



Hello,



Thanks for your reply. But don't you think its long that I have made this complain and its more then enough time for any action to be taken.Your reply do not contain any information on the complain and just asks for more time. I will be really happy if you give details of what has been done till now. As i am getting a feeling that nothing is done till now.And give me a final date by when i can except a proper reply.



Update me on

Update on request of cancelation of request no[protected].
Update on the refund amount and the duration in which the refund will be done.
Update on action taken and the details of the person who gave the fraud call.
I have also not received the order[protected] till now.




I am waiting for a proper reply not for a fuzzy one.





Yetendra Kashyap

ITBC10373256





On Fri, May 14, 2010 at 9:47 AM, customercare <[protected]@bagittoday.com> wrote:

Dear Member,



Please accept our sincere apologize for the inconvenience caused to you.



With reference to your mail, we would like to inform you that we are escalating your matter with our seniors so we request you kindly provide us some time. We will get back to you soon with positive reply.



We shall be happy to render any further assistance or clarification that you may require.



Please call us on[protected], 9:30 am to 6:30 pm, all 7 days) or email at [protected]@indiatodaybookclub.com.



Thanks & Regards,

Piyush Thapa

Executive-Customer Relations

India Today Book Club




[protected][protected][protected][protected]

From: Yetendra Kashyap [mailto:[protected]@googlemail.com]
Sent: Thursday, May 13, 2010 2:38 PM
To: customercare


Subject: Re: Scam by Indian Today - LEGAL ACTION



Hello,



I dont understand it any more. Its 13 of may today and tha complain was made on 30th April through mail. Its more then enough time to look into matter.



Provide Update on below points and please dont ask for any more time and dont give a fuzzy reply to this mail. I w the exat answers to my points below.



Update on request of cancelation of request no[protected].
Update on the refund amount and the duration in which the refund will be done.
Update on action taken and the details of the person who gave the fraud call.


Yetendra Kashyap

ITBC10373256

On Tue, May 4, 2010 at 10:11 AM, customercare <[protected]@bagittoday.com> wrote:

Dear Member,



We apologize for the inconvenience caused to you.



With reference to your mail we would like to inform you that we have already forwarded your complain to our concerned department and we are following the matter with them. We request you to kindly wait for few days. We will do the needful soon.



We appreciate your patience and hope that you shall bear with us in the interim.



We value our customer and trust that you enjoy our products.



Request you to have faith in the company and we won’t let you down.



Your valuable association with India Today Book Club is prestigious for us.



Assure you of our best possible services always.



For further queries, please feel free to get back to us.

Or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, all 7 days)



Thanks & Regards,

Piyush Thapa

Executive-Customer Relations

India Today Book Club


[protected][protected][protected][protected]

From: Yetendra Kashyap [mailto:[protected]@googlemail.com]
Sent: Tuesday, May 04, 2010 2:34 PM
To: customercare
Cc: Feedback; ITBC4U
Subject: Re: Scam by Indian Today - LEGAL ACTION



Hello,



Thanks for your reply to my mail below. I noticed the you have replied to my request for cancelation , but there was no mention of my complain made regarding the fraud and cheat done to me (mentioned in my original mail para 3 ). And also I have not received any update on my request for cancelation of orders. On top of this I received another call fro your office trying to cheat me again the details are mentioned below





Call received on : 03/05/2010 12:52

Call received from number[protected]

Duration of Call 9 min 20 sec and 7 min 44 sec

Calling person Name(As mentioned by caller) IEMAN



Message Conveyed:



I was told that I have won a prize of 60 Lacks , 12 lacks ,15 lacks and 7 lacks to get this prize I have to book a blackberry mobile phone. He also mentioned that the last prize I have won was of 70 K and it have been dispatched along with the order (

[protected].





I request an urgent update on the points mentioned below or I will be forced to take the matter to Court for Legal Action.



Update on request of cancelation of request no[protected].
Update on the refund amount and the duration in which the refund will be done.
Update on action taken and the details of the person who gave the fraud call.


Yetendra kashyap

ITBC10373256



On Sat, May 1, 2010 at 5:56 AM, customercare <[protected]@bagittoday.com> wrote:



Dear Member,



We apologies for the inconvenience cause to you.



With reference to your mail we would like to inform you that as your order[protected] have been fully processed from our end it would not be possible for us to cancel your order. Kindly refuse the order when it arrives at your door step.



As soon as the parcel will be taken in stock we will process your refund.



&



Also we would like to inform you that we have forwarded your complain to our concerned department for the order[protected]. We request you to kindly wait for few days. You will receive the same soon.

We value our customer and trust that you enjoy our products.

Your valuable association with India Today Book Club is prestigious for us.



Assure you of our best possible services always.



For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)



Thanks & Regards,

Piyush Thapa

Executive-Customer Relations

India Today Book Club


[protected][protected][protected][protected]

From: Yetendra Kashyap [mailto:[protected]@googlemail.com]

Sent: Friday, April 30, 2010 11:55 PM

To: customercare

Subject: Scam by Indian Today - LEGAL ACTION



Dear Sir/Madam,



Ref : Scam by Indian Today


I saw your advert in Hindustan Newspaper on 17 March 2010 and placed order for the Reebok Kit. This I received and had no problem with the transaction.



Then on 12 April 2010, I received a call from your sales team that I have been selected for a prize draw. I was also told that if my purchase was more then Rs 10,000 then I will be put in a draw and could win Rs 12 Lakhs, Rs 8 Lakhs, Rs 6 Lakhs, Rs 4 Lakhs, Rs 1 Lakh and Rs 60,000. The minimum guaranteed win will be Rs 10,000 per Gold or Diamond Coupon. I decided to purchase the Samsung Mobile phone of value Rs 12,498.00 using my Credit Card ( Bank of India Master Card ). The ID number for this purchase is[protected].



On 17 April 2010, I had several calls from your office ( Tel Nos :[protected] and[protected] and was told that I have been awarded Rs 70,000 and how I would like it to be paid ie by cheque or demand draft ? I told him that I would like the payment by demand draft. Then I was told to avoid tax on this amount, I could purchase an item of value Rs 20,000 and then I would get the full amount which was Rs 70,000. So, I decided to purchase a Microwave Oven of value Rs 21,094 using my wife’s ( Nutan Kashyap ) credit cards ICICI Visa – Rs 7,098 and Bank of India Master Card – Rs 14, 196. Once I gave my card details to your office and once the transaction was accepted your representative did not give me an ID number and hung up. I tried several times after that to call back but could not get through as no one at your end picked up the phone. Normally, previously I use to get a confirmation call but on this occasion for this transaction I did not receive anything.



Then only I realised that this whole thing was a scam and I have been cheated. I called your customer service[protected] and was told that the above transaction would come on your system within two days but as far as your representative knowledge NO SUCH DRAW TOOK PLACE ! Immediately, I cancelled my whole transaction ( ie on both cards ).



Diary Of Events



20.04.2010 – I was told that my booking is confirmed ( ID NO :[protected]. I told her about how I have been cheated and then she gave me a complaint no 1459617 and was told that I would get a refund within 72 hrs.



22.04.2010 – I spoke to your office again using my other mobile ( [protected]) at 10.55am. Then I was given one more cancellation no 462290 and was told that I will get a FULL refund within 21 days and this ‘cheating’ matter has been passed to the higher authority for investigation.



24.04.2010 – Amit called me at 5.15pm from[protected] and after I explained how I have been cheated, he said he will call back but never did.



25.04.2010 – I called[protected] at 12.33pm and spoke for 7mins and 25 sec with your representative Mr Pawan. He told me that some one will call me back with full explanation on the following Monday.



26.04.2010 – I had a call from Nadeem and gave me an another reference no 468705 and told me that my case is being examined and I will have an answer in approx 3/4 weeks.



27.04.2010 – I had a call from Anurag[protected] claiming that he was a Head of Department and now I have won Rs 3,75000 and my cheque no was 869875 ING Baysa Bank. He also informed that I had won a Dell Laptop of Rs 80,000. Once again I was told to purchase an item of value Rs 14,696 – luckily I did not purchase. I explained to him how I was cheated previously hence I needed time to think. He was very sympathetic.



28.04.2010 – At 3.31pm I had a call from[protected] and I spoke for 17min 36 sec and I narrated my whole above cheated experience. She was to call me back after examining the case, but she never did. At 3.55pm I had a call from Mr Naveen[protected] saying that he is calling from the refund department and he was looking into our case.



29.04.2010 – 10.50am, I had a call from Mr Anurag wanting to know my decision about his offer to me on 27.04.2010. I told him that I will only book if you sort out the previous problem. Then at 1.48pm, he rang again wanting my final decision. I told him NO.



30.04.2010 – 4.55pm I called [protected] Mr Sahjad. He checked on the system and told me that NO complaint has been raised and NO orders has been cancelled.





I would like to request The India Today Group to look in to my case and cancel both of my orders[protected] &[protected] and refund my money.



I am having sleepless night as I have been cheated by The India Today Group.

I feel all the India Today Group ( Today Shop ) are jointly doing fraud and stealing money from innocent people like myself.



This is a very serious matter and I will not take this lightly. I will take severe legal action and will involve other publications to investigate in to this fraud/scam cleverly masterminded by India Today.



Yours Sincerely

Y. K. Kashyap



Mobile :[protected]



Bariaria,

Sangrampur,

East Champaran,

PIN – 84543

Bihar

Dear sir,
I have booked cd from india today they had offered holidays and airticket for that i have paid 1000/ but as per promise they havenot send me reebock sunglass again i had requested several times for flight but they always given some excuses again for holidyaysk .I have paid draft as requested and they havenot given either holiday and not returning back my money which they have taken as a draft i am enclosing draft which they have taken We Never expect such behavior with India today like big group.so kindly help me to get money back,I am mentioning my membership no.ITBC Membership No: ITBC09979427.

On 14th April, 2010, I got one phone call from INDIA TODAY BOOK CLUB with offer to purchage a Whirlpool Magicook, 25lt Convectional Microwave Oven, by paying just Rs. 7098. I have paid the same via credit card when transfered the call to IVR payment gateway. The payment is made successfully, and I have to wait now to receive the product in three week.

Till today, the product is not dispatch from the ITBC office. I got many call from the ITBC about not able to dispatch the item in GUJARAT, for not available surface line courier service of BLUEDART in anywhere in Gujarat??. I have contacted with BLUEDART Service, who have verygood surface line network in Gujarat. Ahmedabad as well as in my City. But dispatch person were not agree with my reply. He told that, we are going to proceed for refund. I said, "OK, Please refund. if you not able to dispatch, but just you reply the same on email, so I can sure about written confirmation of refund, and go to local market to purchase the product",

On email, what they replying is attached herewith, where they are refuse to give refund., while on phone, they are refuse to send the product.
________________________________________________________________________________...⇄

Email Communication::
________________________________________________________________________________...⇄

Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that your order is ready to dispatch and we will dispatch the same on our next lot. So it’s our humble request to you kindly provide us few working days. We will dispatch it soon.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,

Richa

Executive Relations

India Today Book Club

[protected][protected][protected][protected]

From: Rajesh Patel [mailto:[protected]@rediffmail.com]
Sent: Saturday, May 08, 2010 4:42 PM
To: ITBC4U
Cc: response (ITBC)
Subject: Re: Ref No.[protected] Order No. 0GA[protected]

Dear Sir/Ma'am

I am interested to know the status of order as updated by you.

As per phone call recieved to me today from[protected]INDIA TODAY BOOK CLUB), this product will not delivered to me, and we are going to refund the full amount, due to BLUE DART SURFACE LINE service is not available in any place of GUJARAT.

The same when I request on Email, then I am getting different answer.

As per email
"With reference to your mail we would like to inform you that as your order have been fully processed from our end it would not be possible for us to cancel your order. "

If You deliver the product then, It is good, If not delivering then proceed for refund. Don't give dual responce. Delivery department is not ready to dispatch and requesting to ask for refund. Customer Care Center not responding for delivery and denine for refund. No refund - No dispatch, WOW!

It's Ok, the reason given is absolutely wronge, but anyhow, atleast If I will get the refund after 45 Days of payment. Please confirmed me about sure of refund, so I can purchase the item from local market.

Please do not send me any offer SMS or EMAIL from INDIA TODAY BOOK CLUB / BAG IT TODAY.
Also add my mobile number and email in 'DO NOT DISTURB ME' in your database.

Awaiting your immediate response about refund date.

Rajesh Patel


On Sat, 08 May 2010 15:27:37 +0530 wrote
>

Dear Member,

We apologies for the inconvenience cause to you.

With reference to your mail we would like to inform you that as your order have been fully processed from our end it would not be possible for us to cancel your order.

Please note your Membership numberITBC10361457 for your future references.

We value our customer and trust that you enjoy our products.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,

Jyoti

Executive-Customer Relations

India Today Book Club


[protected][protected][protected][protected]

From: Rajesh Patel [mailto:[protected]@rediffmail.com]
>Sent: Saturday, May 08, 2010 10:19 AM
>To: response (ITBC)
>Subject: Re: Ref No.[protected] Order No. 0GA[protected]

Dear Ms. Prachi
>
>I am interested to know the status of dispatch of order as updated by you.
>
>As per phone call recieved to me today by INDIA TODAY BOOK CLUB, this product will not delivered to me, and we are going to refund the full amount, due to BLUE DART SURFACE LINE service is not available in any place of GUJARAT.
>
>It's Ok, the reason given is absolutely wronge, but anyhow, atleast I will get the refund after 45 Days of payment. Please confirmed me about sure of refund, so I can purchase the item from local market.
>
>Please do not send me any offerSMSor EMAILfrom INDIA TODAY BOOK CLUB / BAG IT TODAY.
>Also add my mobile number and email in 'DO NOT DISTURB ME' in your database.
>
>Awaiting your immediate response about refund date.
>
>Rajesh Patel

>On Wed, 05 May 2010 10:26:25 +0530 wrote
>>

Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that your order is fully processed from our end. We request you to kindly wait for few days. We will dispatch it soon.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,

Prachi

India Today Book Club


[protected][protected][protected][protected]

From: Rajesh Patel [mailto:[protected]@rediffmail.com]
>>Sent: Tuesday, May 04, 2010 11:14 AM
>>To: response (ITBC)
>>Cc: [protected]@ieee.org
>>Subject: Order No.[protected]

Dear Sir
>>
>>I have made order on PHONE CALL Received to me against SMS recieved to me on 14th April. SMS REPLY "FCAD"
>>
>>"FREE gifts wrth Rs 9194 with Whirlpool Magicook 25 litre microwave with convection and grill. Buy at Rs 6499 only.7 preset menus.Auto defrosts by weight and time,10 variable cooking power levels and a child safety lock. Fr more details SMS FCAD to 52424.TnC apply"
>>
>>Order No.[protected]; Paid Rs. 7098 via Creditcard on Telephonic IVR System on April 14, 2010
>>
>>Kindly dispatch the same to me. If it is already dispatch then send me AWB No.
>>
>>It is preferable to avail service from 'BLUEDART Serface line', as per my experience.
>>
>>My Address, (already given with order)
>>
>>Rajesh Patel,

>>
>>Contact Details of BLUE DART SERVICE AT MY CENTER

Pincode
363002

Address
BLUE DART EXPRESS LTD


C/O PADMAVATI EXPRESS, 16 LALGURU


CHAMBERS, GR FLOOR, B/H BHARAT


PETROL PUMP,MAIN RD.,

Location
SURENDRANAGAR

Telephone
Customer Service[protected],232632


Location[protected],232632






>>Available Service Details

Services
Outbound
Inbound

Domestic
Yes
Yes

Regional
Yes
Yes

International
Yes
No

Jumbo Box
Yes
No

Dart Apex
Yes
Yes

Dart Apex - Airport to Door
No
Yes

Dart Apex - Door to Airport
Yes
No

Smart Box
Yes
Yes

Dart Surfaceline
Yes
Yes

Airport to Airport
No
No



>>
>>Thank You,
>>
>>
>>Rajesh Patel

I have ordered a Reebok Track Suit through Bag it Today. They offered for a free travel voucher of 5000 Rs. In the invoice there was a unique code and a phone number[protected]. I called the number and they asked me enter the unique code on http://www.bookstoday.in/promos.htm. The website did not accept the unique code. I called the number thrice and each time they have asked for 48 hours time. Then I emailed them. Everytime they are asking for 48 hours time.

Please help me and others who get hoaxed by this company.

Regards
Chandan Ganguly


Below is the mail chain





[protected][protected][protected]
From: Ganguly, Chandan (Cognizant)
Sent: Monday, May 10, 2010 11:17 AM
To: 'Response'
Subject: RE: Special Offer , Can't Avail

I am still not able to claim the free gift.

Chandan

VNET: 302205
From India: +[protected] x 2205 | From USA: +[protected] x 302205 | Cell +91 983.028.5685

From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Saturday, May 08, 2010 9:28 AM
To: Ganguly, Chandan (Cognizant)
Subject: RE: Special Offer , Can't Avail

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that due to some technical problem your unique code was not activated. We have forwarded the complaint to our concerned department to activate the unique code. We request to wait for 2 days and then you can claim your gift as mentioned below:

Please visit on www.bookstoday.in/promos.htm

Fill your unique code number (printed on your invoice).

Fill your email id Chandan.[protected]@cognizant.com

Please take a printout for the terms and condition.

In case you find any difficulty please get back to us.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club is prestigious.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Jyoti
Executive-Customer Relations
India Today Book Club
________________________________________
From: Chandan.[protected]@cognizant.com [mailto:Chandan.[protected]@cognizant.com]
Sent: Friday, May 07, 2010 10:41 AM
To: response (ITBC)
Subject: Special Offer , Can't Avail

Hi

I have booked an order with you for Reebok Track Suit. You have announced that you will provide a travel voucher. The invoice came with an unique id number and that is not accepted by website. I have called on phone number[protected]. Lodged a complaint no 480765. After three calls I am still not able to claim my travel voucher. This is the first written notice for you to send/activate the gift. I will resend the second and third one with cc to consumer forum .

My order number is 0GA[protected]
Date :[protected]

Thanks and warm regards
Chandan

VNET: 302205
From India: +[protected] x 2205 | From USA: +[protected] x 302205

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.
Any unauthorised review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly
prohibited and may be unlawful.

________________________________________
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I Bought a reebok sunglasses through india today book club through their call center from Noida.They said i will get free holiday voucher with this but when i received my sunglasses then i got to know follwingthings.
1. Holiday voucher was not free we have to pay 800/- rupees for the same .
2. need to do lot of formalities to receive that vouche.
3.When i did all those formalities i sent the form which i received to the concern on mentioned address .

It was written i will receive holiday voucher after sending the form in 15 days but now it has been more trhan 2 months i have not received that voucher and now afetr this also thay need 45 days to book my trip so if i do not receive by the month of may i may not apply for this they are clearly cheating with customers.

kindly assist me in resoling this proble.

I am not receiving my India Today subscription from Feb 2010.There was a lot of irregularity in the delivery towards the last quarter of 2009.This year they have gone over the top.I am very worried since, i have opted for 5-year subscription. This is my 2nd 5-year subscription.I am a senior citizen and it is not possible for me to keep reminding the area office at Hyderabad or waiting for a reply or some action with suitable compensation.Any email sent to customer care is not responded until it is filed in consumer complaints forum.I hope India Today wakes up to this.
My Subscription ID is ITE435126

P.Krishnaji

Sir I Shailesh Mehta booked the following items through phone with the Mr, Prashant Excivtive of the Living Media India Ltd, on[protected]. i have paid money through credit card.I paid the amount about 12,498.00 for the supply of Samsung wi-fi Mobile with other items etc...... i have received one msg from the bank that u have paid the amount to company...

yet, i have not received the Products or any confirmation letter from the company...... plz.... check the system and rply me as soon as possible.....

Hoping for your best and fast rply.......

Thankin you
shailesh mehta....

I had ordered for a Philips Home Thearter on 07.04.2010 by paying a total amount of Rs.7,598/- (Booking ID[protected] with India Today Book Club as when I received a phone call from ITBC saying that by ordering this product I am qualified to win a guaranteed cash gift of Rs.10,000/- to 60,00,000/-, and told me that I will be getting the ordered product within 15days by blue dart courier. Till today I have not received the product and now they are asking me to go to buy further more product so as to get my previously ordered product, and also they are asking me to pay nearly Rs.15,000/- as a tax amount.
I request to cancel my order and refund my amount immediately.
Please resolve this issue immediately
Jerald Vikram Lobo
[protected]

I dont know what to say to the employees of india today book club
they are all doing fraud
i had received 4 parcels today.
1 of them is order no.[protected] that consists philips dvd hometheatre =
which was canceled by me and your sales officer deepak confirmed it and =
booked another order of philips dvd wireles home theatre which bookind id =
is[protected].. .i asked him 10 times that is this realy a wireless home =
theatre
he said yes... And know what i received is both the orders and both are the =
same simple wired home theatre with dvd
know i totaly lost faith on your company. I had got all the recordings of =
conversations withe your officer and executives. And if i didnt get satisfy =
by you in next three days i will go to consumer court and all the social =
networks to any coasts
money dosent matters me
what matters me is trust
and you peoples didnt understanding that
i like to be contacted on mobile rather than on mails

I GOT A CALL FROM INDIA TODAY BOOK CLUB REGARDING ONE OFFER OF APPLE LAPTOP & LONGINIES WATCH OF RS 21750/-. I WAS OK WITH TTE PRODUCT & WITH THE PRICE & MADE THE PAYMENT THROUGH MY CREDIT CARD. LATER ON WHEN I DID NOT RECEIVED THE COURIER AS CONFIORMED BY THE EXECUTIVE WITHIN SEVEN DAYS I AGAIN MADE CALL TO INDIA TODAY BOOK CLUB & FOUND THAT ONLY WATCH WAS THERE & NO LAPTOP IS THERE. SINCE THEN I HAVE BEEN FOLLOWING WITH INDIA TODAY BOOK CLUB BUT THERE HAS BEEN NO PROPER RESPONSE FROM THEM. I WILL BE C HARGED FOR NON- PAYMENT TO MY CREDIT CARD. AS THEY HAVE HARRASED ME BY MISS-SELLING & NOT REFUNDING MY PAYMENT. I WOULD REQUEST THEY SHOULD PAY ME EITHER FOR THE HARRASHMENT OR THEY SHOULD PROVIDE ME LAPTOP & WATCH IN THE SAME MONEY.

Dear all,

I had subscribed India today with Adidas offer and the company has promptly sent me the gits of Reebok Tracksuit,shoes and Adidas bag but till date i have not received any of the subscription of the book. when enquired about the same ther was no proper reply and one fine day a call came from +[protected] from one gentleman Mr.Vikas for some promnotional campaign i had informed that i hae not received the books for which i hae paid kindly let me know when do i get the same. The call was transferreed to One Mr.Harry operations head ( He claimed to be the operations incharge) and said if i order a samsung mobile worth 10 K plus they would release the books of six months which is kept in hold which was not communicated by anyone when the book was ordered , i tried to explain the scenario and the person incharge Mr.Harry was so arrogant stating that it is not possible to send and when said about filing a complaint, The exact meaning for the query was "Nothing can be done to this brand as the Brand is much much bigger than the consumer or customer" in a very sarcastic and insulting way. I have the conversation recorded in my mobile and trying to get help from tech savvy people to upload the same asevidences to the complaint.. If Press and magazines behave like this wasy i do not understand democracy and democratic rights of the People. I would request you to kindly take up this issue to penalise the arrogant indiiduals and the group for employing or outsourcing such sensitve jobs to i responsible individuals.The discussion happened on 13th aprtil 2010 timings between 13:30 to 14:00.

Regards
Vinod K

Dear Member,

We apologies for the inconvenience cause to you.

With reference to your mail we would like to inform you that as your order[protected]R have been dispatched from our end it would not be possible for us to cancel your order. Kindly refuse the order when it arrives at your door step.

Details: - consignment number- [protected] through ARAMEX courier on 25-APR-2010.

As soon as the parcel will be taken in stock we will process your refund.

We value our customer and trust that you enjoy our products.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club

________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Saturday, May 01, 2010 5:00 PM
To: [protected]@indiatodaybookclub.com
Subject: RE: order no[protected]R ITBC09184108

Dear All,

Can anybody tell me what’s going on ,? Firstly you are not delivering the material on time then If I am cancelling the order then you are not going it also.

Pls cancel the order & return the amt back to me on immediate basis. I don’t want to keep any relation with ITBC it’s the biggest fraud company.

I don’t know what is the system you have , if you are not able to provide any customer support.

Pls revert when I am getting my money back?


Regards


Khuzema

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Friday, April 30, 2010 2:43 PM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108

Dear Member,

We sincerely apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that due to some technical problem our request to cancel your order[protected]R doesn’t reach to our respected department so we request you to kindly refuse the parcel at your doorsteps as soon as we receive the parcel back we will start your refund process.

We assure you to provide our best possible services in future.

We would like to inform you that we will be happy to render any other clarification that you may require in future.

Your valuable association with India Today Book Club is prestigious for us.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Shiv Bahadur
Executive-Customer Relations
India Today Book Club

________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Friday, April 30, 2010 11:02 AM
To: [protected]@indiatodaybookclub.com
Subject: RE: order no[protected]R ITBC09184108

Dear All,

Gave me the status of order.


Regards

Khuzema

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Friday, April 23, 2010 1:07 PM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.

Please note your Membership number ITBC09184108 for your future references.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Tuesday, April 20, 2010 4:53 PM
To: [protected]@indiatodaybookclub.com
Subject: RE: order no[protected]

Dear All,

I had already forwarded scan copy of Card Statement , Pls find it again as attachment.

Gave me the dispatch details , I wish my material should reached me in next two days of time.


Regards

Khuzema Sanwerwala


From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Tuesday, April 20, 2010 3:23 PM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we request you to kindly provide us the scanned copy of your credit card statement along with the AUTH code (Authentication Code) so that we can check the details and inform you the same.

Waiting for your revert.

We value our customer and trust that you enjoy our products.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Monday, April 19, 2010 10:03 AM
To: [protected]@indiatodaybookclub.com; [protected]@indiatodaybookclub.com
Subject: order no[protected]


Sir,

This is regarding the order no.[protected] placed on 30th March 10. As per you executive the material is supposed by 15th April 10. But not received . Then on 13th April I had call your customer support no , from their I got the information that due to some payment mismatch my order had not been executed , you executive had asked me to send the copy of my credit card Statement along with Transition id. I had submitted the same on 13th. Then again on 15 I had contacted your customer support , they replied that it will take another 10 days to delivery the material.

Now let me know is this the way to do the business you are simply cheating the customers .

Pls let me know the exact status of material or refund my amt on immediate basis. Else I have to go to consumer court for the same.

Regards

Khuzema.

To,
M/S Premier Sales Promotions Pvt Ltd,
Bangalore.

Dear Sir,
this is to let you know that i got a special offer of holiday pakages
and other things as an ITBC member (ITBC[protected] against the purchas
eof 16 cd pack of indian classical music.i was given a unique no
[protected]A10000635 against which by logging on i took the print out of
booking request form no-ITBC 17529 invoice no-ORA10006351 and filled
it up and sent by ordinary post (as requested)to premier sales
promotions ltd to bangalore office on 20.04.10.till date i have not
received any holiday voucher or any other information regarding
it.every day i make calls to know if the form has been recived which
remains unanswered after taking along time and there is no
representative to answer the call.
also no e mail is answered back inspite of my request.PLS REPLY AS
SOON AS POSSIBLE.
my phone no is[protected]
mobile-[protected]
address 20/9 kabir nagar,durgakund varanasi.uttar pradesh.221005
e mail is [protected]@gmail.com

I had subscribed to Good house keeping magazine. Even though my subscription is over I have not received the free gift and each time I write to the company they send me a false assurance and have been gainign time as per emails attached.

Jyoti gupta[protected]


Dear Ms. Gupta,


This is with reference to your e-mail.

We apologize for inordinate delay in the delivery of the free gift of “GHK AIRWIK SET”. The stocks of the said gift had finished with us due to the over whelming response from the subscribers. The same were expected earlier but got delayed due to certain unavoidable circumstances. We will be able to get the shipment in another 2-3 weeks. Please bear with us in the interim.

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services, always.

Regards,

Mohit

Executive-Customer Care



Please quote your Subscription Number GHK1575969 or Case Id 2562913 in all future correspondence.



From: nitin gupta [mailto:[protected]@rediffmail.com]
Sent: Wednesday, April 21, 2010 3:40 PM
To: WECARE
Subject: [Suspected Spam] - Re: RE: Subscription Number GHK1575969



Dear Sirs,

I have yet to come across a more shameful firm than yours. You win Hats off.

From your mail dt.16.3.10 wherein you had asked for 10-12 working days and later on again 3-4 days it is now one month. Please let me know if there is a job available in your company where there are such less working days in a month.

I will be glad to have details of your higher ups so that they may be informed of the kind of harassment you meet out to your customers. I hope you have the guts to do that at least.

Jyoti Gupta. [protected],[protected]


On Tue, 06 Apr 2010 17:59:04 +0530 wrote


Dear Ms. Gupta,


This is with reference to your e-mail.


We
sincerely regret the inconvenience caused to you due to the non receipt of the subscription giftin spite of our assurance. We do understand you have every reason to be vexed with us.

We have forwarded your
subscription
details to the concerned department. Kindly allow us 3-4 working days to revert
to you.
Hope you shall bear with us in the interim.





Please feel free to contact usat
[protected]toll free) or[protected] for any furtherassistance/clarification.

Assuring you of our best possible services, always and we
also request you for your kind understanding and co-operation.



Regards
Debosmita
Sr. Executive - Customer Care

Please quote your Subscription Number
GHK1575969 or Case Id
2550772 in all future correspondence.


From: nitin gupta [[protected]@rediffmail.com]

Sent: Thursday, April 01, 2010 3:32 PM

To: WECARE

Subject: Re: Subscription Number GHK1575969


Dear Ms. Rosy,


Kindly refer to your mail dt.16.3.2010 wherein you had assured delivery of gift within 10-12 days.



Regret to inform you that I have still not received the same.



Kindly clarify "10-12" days was 10-12 or should it have been 10+12=22 days.



Ms. Gupta



On Tue, 16 Mar 2010 12:37:10 +0530 wrote


Dear Ms. Gupta,

This is with reference to your e-mail.


We are sorry that you have had to write to us repeatedly. We do understand

you have every reason to be vexed with us. However, We deeply regret to know that you have not received your subscription gift inspite of our assurance. As per the status receipt from the department concerned, we would like to inform you that we are arranging

to send youthegift and the same shall be delivered to you within 10-12 days time.

We deeply regret thisdelay in dispatch of your gift and we promise you that the same shall not be repeated in future.Please bear with us in the interim and confirm the receipt of the same.

Please feel free to get back to us for further assistance/clarifications.


Assuring you of the best possible services; always.


Regards,

Rosy

Executive-Customer Care


Please quote your Subscription Number

GHK1575969

or Case Id 2537857


From: nitin gupta [mailto:[protected]@rediffmail.com]

Sent: Thursday, March 11, 2010 2:28 PM

To: WECARE

Subject:

My customer id is GHK 1575969 and my latest complaint no. is 2533117.

I regret that India Today Group makes such false promises of "despatching a gift within 3/4 weeks" when the subscrition starts but do not bother to send the same even though my subscribtion is about to end.

I am a teacher and can only tell my students not to believe anything that your group writes because it seems you do not tell and probably do not report the truth.

I am sure any other group would have been shameful enough to atleast inform me. I have had to make several calls and even then it is impossible to get in touch with someone responsible in your group,i.e. if there is any such person. I was given the no. of Mr.

Anuj Srivastava [protected] but no one replies on that. I am sure no one will reply to this mail of mine too.

Anyways...if "we care" has meaning for you kindly inform the status to my husband on his no. [protected]

Jyoti Gupta.

As per my online order Bag IT Today not send my actual product

I had placed order through the India today book club - bag it today for a 2 Reebok Watch and paid the money through my credit card.

Billing Id:[protected]
Date:[protected]:51:03.0
Mode of payment: Credit Card/Debit Card
Total transaction amount: 299.0

I failed to get my order,i place order of 2 Reebok watches and they send free one, I checked with them and they not inform me properly...so far almost 27 days now ..I didn't receive the Reebok watch. I try to reach their customer support 2-3 times over the phone(complaint no[protected] April,and[protected] April ...they kept me hold for more than 10 minutes and give excuses without giving any solution.i also mail Details of your order to [protected]@indiatodaybookclub.com; [protected]@indiatodaybookclub.com; [protected]@indiatodaybookclub.com but no reply from there also, i really disappoint with India today group


the call center boys are not helpful. is it a genuine India today group or is a fraud company


call me i[censored] have any solution [protected]

I had placed an order for shoes thru bagittoday & i was assured of free watch along with the shoes,I even made payment thru Net Banking for the same,shoes got delivered but still the free watch is not delivered nor any proper response is given to me for the same & am always asked to wait for some time without any proper reply to my query so beware before you buy any items fm bagittoday & get carried away with their offers which are never fulfilled once the payment is done.