| Address: Gurgaon, Haryana, 122001 |
Hi Indiabulls,
I have been going through[December, 2018] Indiabulls loan account in the app, I observed one thing that Rate of Interest if shown as "NA" and Number of remaining EMIs really shot up, I called indiabulls immediately and as usual customer care guy couldn't give me satisfactory answer that why suddenly Rate of Interest have shot up, though i could not even know that % are they charging because it was shown as "NA", I request the cc guy to transfer my call to some senior executive, after 15 minutes, one senior executive answered my call, She was very unprofessional, she lied that indiabulls have had sent intimation regarding such drastic change in ROI(Rate of Interest), actually there was none. I told her the same but she was adamant, rude.
Today(7th Feb, 2019) I recieved one email from Indiabulls about change in
rate of interest. You are blatantly lying that you haven't changed ROI since October’2017.
I have sent one email to [protected]@indiabulls.com, but I am not sure if I would ever recieve any reply from you.
Kindly do revise ROI to the nominal level or i will have to resort to legal options.
Regards
Chaman Bharti
+91-[protected]
Dec 10, 2019
Complaint marked as Resolved
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2019
IndiaBulls Customer Care's response Dear Chaman,
We would like to inform that the best possible resolution has already been shared with you. We would request your understanding of the same and please keep maintaining your trust in us.
Apologies for the inconvenience caused to you. We have escalated your concern to our team and will get in touch with you soon.