[Resolved]  IndiaBulls — ihf-116275-q7c2t0: urgent : unethical and unprofessional practice followed in india bulls home loan

Address:

Ghaziabad, Uttar Pradesh, 201017

Team,

Still I have hear any think from you.

I have multiple issue which I already raised in my previous mail however as expected I am not received any response yet.

1) I have been continuously received the reminder mail regarding the bouncing charges of Rs 590/- which I have already paid to you however I have still receiving the reminder mails. Please can you look into this as urgently.

2) Insurance charges are still not reversed. Also you have charged EMI of Rs 12, 680/- which include the insurance EMI. Please reverse this EMI charges as well.

3) Also Mr. Bhaskar so called your employee always lie and mis-communicate to all my open issue. When I am asking him about the resolution, he don’t have answer. I said this is your fault that you have taken loan from us. Why don’t you switch your loan to some other bank.

If your company not able to release my approved loan and resolve all my pending issue than please return my processing charges. I am happy to transfer my loan to some other bank.

This is my final reminder and I will give you one more time for a week, if all my pending issues are not resolved within stipulated time then I will ask my HDFC bank to stop all EMI which will hit in my account on 10th Dec.

Regards,
Rohit Garg
[protected]

From: Garg, Rohit : Finance (NOI)
Sent: 16 November 2018 18:43
To: '[protected]@indiabulls.com' ; '[protected]@indiabulls.com' ; '[protected]@indiabulls.com' ; 'robin.[protected]@indiabulls.com' ; '[protected]@nhb.org.in/upload' ; '[protected]@nhb.org.in'
Cc: '[protected]@gmail.com' ; '[protected]@gamil.com' ; '[protected]@yahoo.co.in'
Subject: Urgent : Unethical and Unprofessional Practice Followed in India Bulls Home Loan

Hi Team,

I have not received any response on the below mail inspite of I have received the complaint # IHF-109573-Y9N8G1. This still shown how unprofessional approach your organisation does towards there customer.

Just to highlight more precarious issue where I have already got sanction latter of 4 loans for the amounting circa Rs 75, 00, 000/- two month back however till today I have only received the amount around Rs 20, 00, 000/-. I am still waiting for the balance amount to be issue as I am very urgently looking for the fund for my personal commitments. I have been keep calling to the customer care and they are still not able to answer the question. I have also called up multiple time to your re-presentative Mr. Bhaskar ( +91 [protected] ) and Mr. Shyam ( +91 [protected]) and they ensure me that the fund will be release in next couple of day however I only got false assurance from your un-professional employees. Many time they also trying to avoid me and does not picked my calls.

I do not understand what is the issue to release my balance loan. If you company not able to do the same then please let me know so that I can approach other financial institutions to get the required loan. In this case please refund my processing charges for the loan which you have already approved.

I am hoping to get your response ASAP and take appropriate actions on all my pending issues.

Regards,
Rohit Garg

From: Garg, Rohit : Finance (NOI)
Sent: 08 November 2018 17:05
To: '[protected]@indiabulls.com' ; '[protected]@indiabulls.com' ; '[protected]@indiabulls.com' ; 'robin.[protected]@indiabulls.com' ; '[protected]@nhb.org.in/upload'
Cc: '[protected]@gmail.com' ; '[protected]@gamil.com' ; '[protected]@yahoo.co.in'
Subject: Unethical and Unprofessional Practice Followed in India Bulls Home Loan

Dear All,

This is to inform you that I am existing customer from Indiabulls housing Pvt. Ltd. where I have taken 4 loans ( 2 Home Loan and two Equity loan ). The loan details are mentioned below.

I have been contacting to the customer care, your sales executive and sales agent regarding my issues and open queries however still not one able to resolved. One of my loan # HHLRHN00475342 with sanctioned amount Rs 14, 39, 983/- and out of that I have only received Rs 11, 00, 000/- as BT transfer from HDFC Ltd against my home loan. Balance amount of Rs 3, 39, 983/- has not been issued yet from your company. When I called up to the customer care and enquire about the balance loan them I came to know that the balance amount was transfer to HDFC Standard Life insurance as an insurance against the loan. My question is that why this has been transfer to the insurance company with my knowledge. I never wanted any insurance from you guys then why this has been transferred with my knowledge. This is clearly the case of misguidance from your team ( with involvement of sales representative, your fiancé team and the people who involved in loan). This is clearly the case breach of trust.

Secondly the balance disbursement is not initiated by company even though the loan has been approved long time back.

Please take strong action against all this fraud done by your team and reverse the insurance amount as I do not required. Also please let me know by when the balance loan amounts is going to transfer in my account. Also let me know what needs to be done about the EMI’s going to hit my account on 10th Nov. i am going to stop all the EMI’s if that issue will not resolve in next couple of days.

I am marking this mail to all respective members mentioned in the escalation matrix because I do not trust the way Indiabulls Home finance company treat to their customer. Would appreciate if you could take on priority.

S.No

Loan #

Sanction Amount

Disbursed Amount

Comments


1

HHLRHN00475342

1, 439, 983.00

11, 00, 000

Balance amount of Rs 3, 39, 983/- transferred to insurance company without my consent)


2

HHLRHN00474628

906, 000.00

906, 000.00

Fully Disbursed to DCHFL Ltd.


3

HHERHN00477969

5, 050, 000.00

-

4

HHERHN00477948

459, 000.00

-

Please call me ASAP on my personal mobile # [protected] / [protected] if you have any question.

Regards,

Rohit Garg