[Resolved] IndiaBulls — Money deducted from Dhani Card but not transferred to bank account

[Resolved] IndiaBulls — Money deducted from Dhani Card but not transferred to bank account

S Suraj15oct from Balasore, Odisha Sep 14, 2021 Oct 3, 2021 This thread was updated on Oct 3, 2021

Sir, Today morning I have used my dhani card to pay my house rent of Rs 2497 from phone pe but the transaction failed and money also debited from my dhani card limit. It has not transferred to the bank account. But in dhani transaction it has been showing that the money has been credited to prepaid account but it is not showing in my wallet. It's asking me to pay the three instalment for that money. I kindly request you to solve the problem. I also mailed dhani support regarding this. Pradip Parida Phone Number - [protected] +4 photos Was this information helpful? No (0) Yes (1)
Sep 17, 2021 Complaint marked as Resolved I have successfully got my money back. Thanks to Dhani Team IndiaBulls customer support has been notified about the posted complaint. Verified Support Sep 16, 2021 IndiaBulls Customer Care's response Dear Customer, Hi, we tried reaching out to you but were unable to connect with you on your number. Kindly share an alternate number and a convenient time when our team can get in touch with you. Neha, Team Dhani. Sep 17, 2021 Updated by Suraj15oct Sorry for the inconvenience but I didn't received any call or message from you. If there is any problem to connect with my number than you can mail me on [protected]@gmail.com Sep 17, 2021 Updated by Suraj15oct Thanks I have got Rs. 2497 back. Verified Support Sep 18, 2021 IndiaBulls Customer Care's response Dear Customer, We hope that our team has contacted you and assisted you with your request. Do let us know for any assistance required in future. Neha, Team Dhani. Verified Support Sep 18, 2021 IndiaBulls Customer Care's response Dear Customer, Thank you for sharing your valuable feedback. We will surely forward your feedback to our team. Neha, Team Dhani. Sep 18, 2021 Updated by Suraj15oct Respected Dhani Team, I am very much pleased for the help and solving my issue. Thanks Neha, Team Dhani. In a very short period my problem have been solved and all my report are checked in quick time and has been resolved quickly. Once again thanks Neha and Dhani Team Verified Support Sep 20, 2021 IndiaBulls Customer Care's response Dear Customer We truly value your feedback. It has been taken on priority and will be passed on to the concerned team. Neha, Team Dhani.
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Biplab mahakud

from Jajpur, Odisha

Oct 3, 2021

Sir, Today morning I have used my dhani card to pay my house rent of Rs652 from phone pe but the transaction failed and money also debited from my dhani card limit. It has not transferred to the bank account. But in dhani transaction it has been showing that the money has been credited to prepaid account but it is not showing in my wallet. It's asking me to pay the three instalment for that money. I kindly request you to solve the problem. I also mailed dhani support regarding this.

IndiaBulls Customer Care's response, Oct 4, 2021

Verified Support

Dear Customer,

We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

Neha, Team Dhani.

IndiaBulls Customer Care's response, Oct 6, 2021

Verified Support

Hi Biplab, we tried reaching out to you but were unable to connect with you on your number. Kindly share an alternate number and a convenient time when our team can get in touch with you.

Leeann Team Dhani