[Resolved]  IndiaBulls — Refund not received in dhani wallet a month have already passed

I have ordered a product from Amazon which cost rs 14399 on 8th September 2021 and then cancelled it but till now i have not got my refund from dhani. Amazon has already sent the amount from their side but dhani has not processed yet.One month has already passed. When i call them they say that we have not received any amount from Amazon side. While amazon has give RRN no to me, and confirmed that they have sent the amount. My RRN no. Is fPm108. I have complaint many times but dhani is not solving my problem. Every time their customer representative say that your case is highlighted and you will get your problem solved within 48 hours. but after 48 hours they close my case. I have already provided all necessary documents to them. I request dhani to solve my query as early as possible.
My details are :
Name- Ramswaroop Yadav
DOB-01/01/1949
Pincode- 472447
mobile no- [protected]
email - [protected]@gmail.com