[Resolved]  IndiaBulls — Subject: Fraud Transaction on my Indiabulls Dhani Wallet.

Dear Sir/ Madam,
I am writing this to complain you regarding the inappropriate transaction charged by Dhani in the form of EMI to my bank account :- [protected] and also the amount added to my Dhani Wallet without my cosent and the amount transferred to unknows multiple beneficiaries.
In the year 2019 I applied for loan in Dhani from mobile and after the verification done at my home and forms signing in the physically copy and submitting my details, digitally the amount was transferred to my bank account the loan disbursement date was 22.08.2019 and the EMI full payment was done on 21st October 2020 after the last EMI paid my loan account was closed and after the final settlement, I uninstalled the application from my mobile phone as I don't required the app for the future purpose.
On 5th March 2021, I found Rs 558 deducted as an EMI form from Dhani to my Bank Account, I called there customer care also sent the multiple mails in somehow I managed to connect with the person who helped me with taking the loan he advised me to call the customer care agent so I did and they informed me that it might somehow the loan has been activated and by mistakenly the amount has been deducted from my bank account in the form of EMI from there side they apologize for the inconvenience and said that within 48 hours the money will be refunded to my bank account, I agreed to this point and in order to check the account status and details, I installed the application with my old credentials and checked history statement were it was showing that in my Dhani wallet there was one new loan added in the name of "Dhani Care Credit Line" with the Agreement Id :[protected] status showing as active also not only the amount of Rs 30, 066.96 was added in Dhani application wallet without my consent but also multiple unknown beneficiary were added to my account and all the assigned wallet money was transferred to them partially.
Further the details mentioned were that I need to pay Total Emi of Rs 558 and tenurity for this EMI was12 months, Balance due RS 4158.
Not only Rs 558 they deducted on 5th March 2021 in the form of EMI but also on 9th March 2021 Dhani deducted toRs 100 due to which forcely I had to deactivate my bank account so that they won't able to deduct any amount from there but not only I did that I tried to communicate with them complain them regarding the fraudulent thing which was done to me but no one turned out from there company .

Sir I did not authorize these transactions . The money was added and taken out without my knowledge and consent also I did multiple email no response I have received only few days before they sent me a certificate in my mail of all loans cleared however they also mentioned I have bill pending for credit line in return I complained them with the same issue so there was no response after that, the application is not opening from last 6 months so were I can check the report, I tried to visit there nearest office at my loaction and complain them but they asked me to speak in there head office through mail no one is ready to give proper response or investigate in this matter. i haven't taken any amount so Why should I pay it that is my question. I even sent them the letter with speed post but no one answered after this I even submitted a letter of this complain to the local police station at my location and when no response I get fro there so I just gave up because I tried everything, now they recently started visiting to my home for the money and also sending mails that they will do the case on me if I don't pay the amount I visited the person whom they asked to meet me in the mail and when I said him everything and asked him to show me the authorization of mine for transferring the money he again asked me to visit to my nearest location Dhani office I again visited there and the office employee he again recommended me to ask this question by sending mails they are only there to take the money whose names are available in the list this is the online thing you can only communicate or get answer for this on email from Dhai or from there customer care but I cannot communicate to there customer care currently as I do not have an active loan this what I had to listen everytime when I call them and the call disconnects.

Here no one is ready to investigate this matter but all are standing on my heads to take the money from me as if I am frauding them.
Please I seek help from you all please help me and look into this matter, I haven't authorized this transaction or used the money.

Thank you and Regards
Anjali Singh.