[Resolved] IndiaBulls — Transaction failed at Paytm merchant but money debited from dhani pay wallet and not refunding

[Resolved] IndiaBulls — Transaction failed at Paytm merchant but money debited from dhani pay wallet and not refunding

T techoctxine May 4, 2021 May 11, 2021 This thread was updated on May 11, 2021

On 20 april2021 at 6:36 a.m., I made a transaction of ₹5000 on PAYTM MOBILE SOLUTIONS merchant but it failed at merchant whereas money got debited from dhani wallet. Despite mailing them with all the issue highlighted screenshot many times with accurate details they misinterpret the disputed transaction and starts considering another transaction as issue and wastes much of time, when I calls them on phone they again and again asks to mail. See the screenshot for what my concern is and what they are replying? +3 photos Was this information helpful? No (0) Yes (0)
May 10, 2021 Complaint marked as Resolved Company refunded my amount on 10th may2021. Thanks IndiaBulls customer support has been notified about the posted complaint. May 04, 2021 Updated by techoctxine Dhani registered mobile- 8527XXX599 Registered email- [protected]@gmail.com Verified Support May 05, 2021 IndiaBulls Customer Care's response Dear Customer, Request you to provide us with your contact number via private message/DM so that we can connect with you regarding concern. May 06, 2021 Updated by techoctxine once again paytm merchant today i.e. 6 may2021 confirmed the transaction as failed on contacting and also said that no money should be debited. Whereas dhani debited my money, now dhani support in their latest mail response of today claims that the transaction is successfully settled to paytm merchant I don't understand how, on what basis, proofs dhani claims it fraudulently? Even now their support doesn't picks up the call. Totally unsatisfied with dhani support team action towards resolving my issue till now! I am also attaching paytm latest certification on transaction as failed as well as dhani support latest response:- Dhani registered phone no- [protected] Registered email- [protected]@gmail.com (Same above contact details can also be used to contact me in case if needed) May 06, 2021 Updated by techoctxine Attachments:- May 06, 2021 Updated by techoctxine Contact details Phone- [protected] Email- [protected]@gmail.com May 06, 2021 Updated by techoctxine I have shared above all the details asked and required. Kindly help me with resolution I am still waiting? Verified Support May 08, 2021 IndiaBulls Customer Care's response Dear Customer, We regret the inconvenience you have faced. We have escalated your remarks to the concerned team and will soon get in touch to assist you better with your issue. Regards, Team Dhani Verified Support May 10, 2021 IndiaBulls Customer Care's response Dear Customer Please be assured that our team is already working on your concern and will provide you with an update soon. May 10, 2021 Updated by techoctxine I got my refund on 10th may2021. Means a lot thanks! Verified Support May 11, 2021 IndiaBulls Customer Care's response Dear Customer, Your feedback is valuable to us, we will surely notify our team and wish to provide better service in future.
1 Comment	Share
Submit Close