IndiaCakes.com — I Ordered Birthday Cake and They Did not deliver it

Hi

I ordered a birthday cake for my Aunt's 60th birthday from India cake with order number 502034. They were supposed to deliver the cake yesterday(delivery date:10 November 2020). I have taken premium service for delivering it before 2.00 PM and I paid additional Rs.250 for that.

I messaged them the whole day yesterday but no proper reply and I called them they keep phone on hold for 5-10 minutes and disconnected it, that too multiple times. In one of the call they said the delivery boy is talking to receiver and it is in progress, But when I enquired at home, I got to know that there was no such call made. In one of the chat they confirmed that they will deliver it before 7.00 PM.

I tried to call them or message, but could not reach them as they close at 7.00 PM. They are playing with people's emotion and keep us on waiting for long time and torture mentally, They did not deliver the item and did not use the additional premium facility and also they lied to me saying it is in progress.

I need my complete money back and it should not be repeated any time. It was for the 60th bday of aunt, and the day will not happen again. I have the proof (email copy )in that one of the executive confirmed on the delivery on the previous day of delivery date. I am not able to attach it here as it is in pdf format.

Please help.

Regards,
Teena
mail: [protected]@gmail.com