IndiaCakes.com — Product not delivered in promised time.

Address:	500007
Website:	www.indiacakes.com

I had placed an order for a birthday cake with IndiaCakes.com on 10th March 2016. The order was promised to be delivered at 6 PM on 13th March 2016. However, the order was not delivered on time and my queries pertaining to the same (through e-mail and customer-care number) were not satisfactorily answered. The reason for not delivering my order was stated as a problem in performing a same-day-delivery (which clearly didn't apply to my order). I was later informed that the order will be delivered on 14th March 2016. However, they failed to deliver my order again for unstated reasons.
After repeated phone calls and e-mails, the amount I had paid through PayUmoney was refunded on 15th March 2016 but I was not compensated for my loss.
This is disappointing to me as a customer as the order concerned pertained to a birthday cake and I trusted the company to complete the delivery of the order on the promised date and time.
I request you to look in to this matter and deliver justice to me.