IndiaCakes.com — refund not initiated after order failed

I made one order on indiacakes.com on 9th december, 2017 amounting rs.642.50. I paid via paytm and order number was[protected]. Amount deducted from paytm but order was failed.

Its been 8 days and i am still waiting for refund, live chat people are so dumb and #. If you can not handle then shut down the business you #.

I wrote several times to paytm but they are not interested in solving the query. Even merchant is not helping and replying properly.

Third class service, inexperienced people, rude staff and no interest in customer service. I will write and post wherever possible,