IndiaCakes.com — wrong cake delivered and charged for free delivery

Varnita18

from Jabalpur, Madhya Pradesh

Address:

Bhopal, Madhya Pradesh, 462042

I ordered a black forest drip chocolate half kg from their website on december 06, 2019, which was to be delivered on december 07, 2019.

Order id: 338973
Order amount: ₹517.50
Extra delivery charges: ₹150
Cake ordered: https://www.screencast.com/t/riu1uOutPb
Cake delivered: https://www.screencast.com/t/xgOQE5y5M

Also, i opted the free delivery option but i was asked for an additional ₹150 on the delivery date with the reason - the delivery place is far from our center.

I demand a full refund for the cake and the delivery fee to the original payment sources (Paytm and bank account respectively).

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Dec 16, 2019

Updated by Varnita18 I ordered a black forest drip chocolate half kg from their website on December 06, 2019, which was to be delivered on December 07, 2019.

Order ID: 338973
Order Amount: ₹517.50
Extra delivery charges: ₹150
Cake ordered: https://www.screencast.com/t/riu1uOutPb
Cake delivered: https://www.screencast.com/t/xgOQE5y5M

Also, I opted the free delivery option but was asked for an additional ₹150 on the delivery date with the reason - The delivery place is far from our center.

I demand a full refund for the cake and the delivery fee to the original payment sources (Paytm and bank account respectively).