I am herewith sending you the brief information about the Company & case. I am Sachinkumar Rajkumar Patil the owner of Tech Mech World company, I have 2 offices one at Ichalkaranji Dist. Kolhapur
2nd in Pune. Address Details are as follows
1st Kolhapur Address (This is my Registered Office):-
Tech Mech World,
C/o. 18/464, Behind Hanuman Temple,
Near Yashwant Process,
Ichalkaranji 416115
Dist.Kolhapur
2nd Pune Address (Second Place of Business)
Tech Mech World,
B Wing, Flat No.307, Satyam Corner Building,
Near PARI Company Chowk,
Narhe, Pune 411041
Our Company Contact Details & Person:-
Mr.Sachinkumar R Patil (Proprietor)
Mob.No.+91-[protected]
Email Id: [protected]@gmail.com
GST No.:-27AWMPP7278H1ZR
Company Registration Date:-7/5/2013
Apart from the above given details, if you require any additional information then please reverts back to me.
Our company is registered with India mart E Business Portal from Last almost 8-10 years. So before Covid, I have taken the paid subscription but due to Covid, our business is totally collapsed, I had shut my factory and sack out my every employee due to we don’t have any business from 2020 to 2021. I had not renewed the paid subscription of India mart, if we take paid subscription of Rs 25, 000/- then every buy lead we get from them cost us approximately Rs 28-30/- but due to non availability of fund, I have started purchasing single buy lead of my interest for Rs 353 or 471 /- but as per there commit, each & every buy lead which they are posting on there portal is verified buy lead.
During using their services we came across one issue whatever buy lead which I had purchased from there portal, after purchasing the lead we get contact details, company name and buyer address details, Once we get these details, we call the respective person but he refuses that he don’t have any such requirement or he just surfing the internet & at the same time he got the link of India mart to search product but he don’t have any such requirement or customer didn’t received the call or customers phone which they had given on portal is switch off or even we face such case like we purchased inquiry within few minutes after uploading on India mart portal after getting the contact details of customer, we try to contact that guy, he say that there requirement is fulfilled but as per our product is capex item. So it require to mature the order min. 1 month and max 1 or 2 year.
So in the year 2020 or 2021, as we explained in earlier para, we came across one incident that after purchasing the buy lead, we got contact details of customer, So we tried to contact him, he won’t picked up the phone, So we thought that the customer may be busy, So tried next day, on next day also he won’t picked up the phone call. This happened for 5-6 times, so we send complained mail with details of that customer to India mart, we took follow up for the same at that time they had given me the reimbursement of amount which we spent on that particular inquiry. We are not saying that each & every buy lead have problem but we want to highlight problematic buy leads only.
Now the briefing about the case for which we have contacted to You
As we had already explain you about purchased 2 buy leads in this year 2022 in the month of January
1st buy lead on 21 Jan 22 for the cost of that buy lead around Rs 353/-(including GST) the details of the same is as follows
Chandrashekhar
Shweta Snacks
Click to call: +91-[protected]
E-mail: [protected]@hotmail.com
Supermall No-1, Shop No.29, Infocity, Near Gh-0 Circle
Gandhi agar - 382007, GJ, India
We got this inquiry around 5.27 pm, so we called to Mr.Chandrashekhar around 5.30 PM but he has not received the call
So we tried him to contact on very next day, so he picked up the call after 2-3 phone calls (but this time due to some previous bad experiences we have decided keep call recording as proof ). he don’t have such product requirement of our company or any other company and in future also.
Immediately after 2 days from first incident, we got another inquiry from Gujarat this on 23 Jan 22, we purchased this for amount Rs 471/-(including GST) the details of the same is as follows
Mohil
Click to call: +91-[protected]
E-mail: ankoliya.[protected]@gmail.com
Ahmadabad, GJ, India
We got this inquiry around 2.18 pm, We called to Mr.Mohil around 2.20 PM, he received the call, when we had asked him about the requirement details, So he told that he don’t have any such requirement, also he is last year engineering college student and he was searching for the last year engineering project on internet and come across the product which we are manufacturing. We have call recording of Mr. Mohil also where he is clearly saying that he don’t have such requirement.
After such incident we sent complaint mail to customer care mail id of India mart with all call log details, recording & buy lead details but they had denied to reimbursement of buy lead points. we had sent them 2-3 reminder mail about the same and also we got n number of calls in reply to our complaint mail and we had explain the case to all the representative from India mart but no one ready to help me out and clearly denied to give reimbursement of buy lead points.
We have explain them that we had purchased around 10 buy leads in the month of Jan 22 but we had never report the complaint for all 10 buy lead but we are complaining about 2 buy leads which are problematic & rest 8 buy leads we found genuine buy leads. We asked them for the solution for those problematic 2 buy leads but they had not listened to any of our request. They simply ignored the case after we told them that we are going to file complained against them in consumer court, in reply to this they told me that they are not going to reimburse it even if we file case against them in consumer court. They rudely told that they are not afraid to any legal action & also said that whatever you want to do, do it so, they will not going to reimburse the buy lead points.
Please give me your mail id because in attachment section it is not allowing to attach PDF, Word File, Call Recording and Call History Details of both Clients, So Kindly provide us your mail id so we can give you the solid proof against our complaint
IndiaMART customer support has been notified about the posted complaint.
