IndiaMart — my refund due

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201308

I provided all my details and rs 5000 to your company agent. He told that he will register my business on indiamart within 15 days.
I called him on 16th day as i was not registered yet. He told sir please give me 5 days more. I agreed and gave him 5 days extention. I called him after 5 days he told me that your documents are not complete.
Means after 21 days he gets to know that my documents are not complete and i was told that i will surely get some business within that time. I could not believe on indiamart anymore.
I applied for my money refund long back.
Indiamart tells that we have made the refund. But it has not been credited in my account. It is the account of your employee in which you have credited my refund money. I called on customer care they told your request will be processed within 48 hours but now it has been 7 days my request is not processed. Now if you not credit my amount 5000 rs within 5 days from today i would be at a loss of 20000 and i would claim it from you.
Name: sachin bansal
Mobile no:[protected]
Business name: bansal hygienic india
Mail id: [protected]@gmail.com
Complaint no: 1925300