| Address: Hyderabad, 500020 |
Dear sir/madam, in total i have made a payment of rs. 15, 310 (I. E. Rs.1020 to phonepe contact [protected] and rs.14, 290 to phonepe contact [protected]) for a bicycle of rs. 3000 (My finalized deal) because i initiated the transaction and i did not wanted to loose the initial payment i made, and that guy made me trust like anything saying about indian army and with all those id proofs which i am attaching it with this complaint.
Below is the entire story about this fraud,
I saw an bicycle ad on facebook and when tried to ask for an offer it was routed to whatsapp number [protected], there that guy said he will sell that cycle for 3000 and as he is from mumbai and works at mumbai military canteen, he said he will courier it through army parcel service and asked me to pay rs.1020 as an online transfer to phonepe account linked to mobile number [protected] on 23-oct-2019. Next day i got a call from another guy called rajender via number [protected] saying he is from army delivery and to deliver the cycle i have to make the payment and vikas asked me to make the payment to phonepe account linked with number [protected]. Below are the amounts that i was asked to pay in parts with different stories,
1. Initially 3000 for the bicycle which i purchased and vikas told me that i have to make the payment and then parcel guy will return 1000 back to me in cash.
2. After i made the payment of 3000, parcel guy said he will deliver it in 30 mins and then he called me back saying the parcel is delayed because we took the delivery after 5 and i have to make a late payment fee of rs.2550 which by mistake i made a payment of rs.2500 and so when i said i will make the balance 50 again they said i cannot do like that as army account will not accept it and i will have to make it in single transaction only. I hesitated to make the payment but then guy faking himself as vikas patel told you don't need to worry i am from indian army i am sending all my id proofs to you through whatsapp so you can go ahead and make the payment.
3. Later when i made the payment of 2500 and 2550, the parcel guy called up and said i just saw an email where it is mentioned customer need to pay gst fee of rs.3120 from which only rs.20 will be collected as gst fee and the rest will be returned in cash to me when delivering the cycle. I made the transfer of 3120 at once and then the parcel guy said which is not valid and i have to make the payment in two parts i. E. 3000 and 120 which also i made trusting army guy.
4. Later he said he is starting to deliver my cycle and after 15mins he calls and says i have to make an additional payment of rs.4000 and only then he will deliver, then i got frustrated and i did not make any further payment. When i started showing my anger over the money transfers i made, vikas and the parcel guy have switched off their mobiles from 24-oct-2019 till date.
I would need your help to get my issue resolved and i would also request you to punish these guys in a manner such that they will not cheat anybody else. Hoping to have best support from you sir/madam.
Please let me know if i need to take any action from my end.
Thanks & regards,
Akash singh
Indian Army customer support has been notified about the posted complaint.