Indian Bank — amount not recd by my beneficiary

My name is beena gupta and today making payment to my vendor thr imps but found error of comm failure b/w indianbank and npci. I have also checked with my beneficary and as per him also amount not recd by him. Thous the same same amount debit from account.

Amount ;- 38232.

Ca [protected]

Transaction time 11/08/2019 12.43:15:12

Retrieval reference no[protected].

Pl arrange to refund the same amount in my account.

Thanks,

Beena gupta
[protected]