Indian Bank — ATM taken form in Guindy branch and after 15 days saying No.

Address:

No 9,V, block 4th main road , annanagar

My account is in annanagar br, but due to office work and near to my office i approched Guindy br, for a new ATM card old one misplaced, the asked me to fill a form and i submitted and asked me to come after 15 days, i went today 16.7.21 and another person was there and told this branch will notissue and i hav3 to apply in annanagar.
1) why that employee took the form then
2) why after 15 days u are telling
3 is this the way u treat the customer.
4) i need my ATM card to operated immediately again why should i wait for 15 days.
5) plz take strict action on the employee who did this, has he know the importance of this and this not a play. My A/C no[protected]