Indian Bank — Bank transferring problem

Address:

1/71 vinayagar kovil street , Elayandipattu , pombur post , vanur taluk , Villupuram District , Tamilnadu - 605652

I given a letter for transferring my indian bank account from ethiraj salai branch to thirukkanur branch on 28.1.2022
The bank officer said me to submit the letter it will automatically transfer after 1 month...My native is villupuram I can't able to go to chennai easily...It was difficult to me because I am working as a staff nurse and I am in covid duty..I cant get leave to go to bank...They not yet transfered my account . And they are not attending my call and not responding to my complaint .Please help me to transfer my bank account .