Indian Bank — Death claim not settled even after 2.5 years

Address:

Indian bank Rupnagar Near Kalgidhar market

My husband had an account with Indian bank Rupnagar Punjab and he got expired in July 2018. We contacted the bank within 3 months and submitted all the death claim documents along with the verification from dependents and witnesses as needed. It took 3 months to for them to tell us that the process is not completed as the signatures do not match but they were actually matching. Still, we created the affidavit again and called both my sisters living 200 kms away from Rupnagar to sign the form again and this time we assured that there is nothing that is left to be completed from our side. After 3 months we visited the bank again and asked for any updates, the bank employees said we do not have time to process death cases. So we waited for another month or so and kept calling the bank manager but they always disconnected our call. After a couple months we visited the bank and the Branch Manager said that the lady employee who collected the papers have misplaced them and we have no records of your account. Now we do not have the checkbook, passbook or any document as they took all the documents with the death claim form and affidavit. This is a incredibly frustrated and we've been suffering from this torture to get my husband's hard earned money.
Name: Vijendra Kumar Sharma
Account number:[protected]
Claimant name: Sarita Sharma
Please help getting over this torture so that I can get his hard earned money in these difficult times.