Indian Bank — Deceased account money not paid

Address: Birati Branch, North 24 Parganas

It's been a nightmare with Birati Indian Bank Branch. The bank manager keeps telling us that within 15 days money will be paid but it's been almost 5 months and no commitment has been made. They keep telling us that the succession documents are with the legal team. My mother is a 70 yr old widow and we have been pushed from pillar to post. We tried giving written complaints to the Branch manager but she does not provide us with any stamped acknowledgement.