Indian Bank — delay in new credit card processing

I have been an indian bank customer for the last 25 years. I have a savings account with defence colony, new delhi branch. I had applied for a credit card on 15 may 2017. I was told that i would get the credit card within 3-4 weeks. It has been 3 and a half months and i am still waiting for the card. On calling the credit card department i am told that they cannot give me a time schedule for the issuing of the card. Please tell me why i should not move to another bank?
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