Indian Bank — didn't get refund after return

Address:

New Delhi, Delhi, 110095

As i have ordered a product from glowroad and have returned it so there was refund amount initiated from their end on 14.4.2019 and the reference no is:[protected] but amount has not been credited in my account till late and continuously i am contacting customer care for this but not getting a reply for this. As per them they have initiated the amount. As per glowroad they instructed to file a charge dispute but wen i am trying to get it done through indian bank i have been told that no such facility is there. Please look into the matter at the earliest. Please look into this matter as its very serious.
Refund transaction id rfnd_cjzybeqgpl07mw and refund initiated date[protected].