Indian Bank — i lost my 10000 rs.in my account with any my involvement and permeation and i didn't got any withdraw msg my number

Address:

533233

Gud evening,
Respected sir,
This is anusuri mohan vinay, am a costumer of india bank, alamuru, alamuru mandalam, east godavari district, andhra pradesh, on the date of 13/12/2017 with out my permission i have lost my (10, 000) money from my account and i have not received any msg to my mobile no ([protected]) which was linked to my account after that i have tried for 50 withdraw and i have got the msg of withdraw for amount of 50 rs. ("but i have not done any post purchase but my money was lost from my account on that day and not got any msg to my mobile no also withdraw of 10000")
So i requested u to plz check my account what was reason for missing of that 10, 000 rs. And not getting any msg to my mobile number of withdraw of 10000
I hope you will check what was reason and refund my amount (10000) back to my account sir.

This is my mini state ment after lossing 10000

10000 was debited from my account and i have not got any withdraw msg to my account linked mobile no [protected]
I have informed to costumer care they told wait for 24 hours it will be refundable but i did not get any refund after 24 hours so
I requested you to plz solve my problem and refund my amount