Indian Bank — i ' m complaining about my refund intimated from amazon has not been credited by indian bank

Name: kritika s
Acc :[protected]
Mobile:[protected]
Refund ref num:[protected]
Bank - indian bank

I have credited the amount in amazon pay on by making payment of 8000 through indian bank debit card. My indian bank account no is[protected]. Account holder name-kritika s. My amazon account is from no [protected] with name kritika. I have initiated the return and amazon initiated refund on 14 april 2019, the authorization code (Refund reference number) for the transaction is[protected]. I call many times in branch for solution, even mail them but they are neiher attending call nor replying for the mail. Even i contacted main branch too but they too are not having any answer to my problem when i contacted amazon, they requested to file charge dispute with indian bank customer care. It is not only about a huge amount of money that has not been credited but about the customer services offered by bank. It is the practical issue and may happen again in future for which bank should be ready with solution.

Kindly resolve the issue as soon as possible and credit my refund to my account no