Indian Bank — I'm complaining about my money which was not refunded yet

Address:

Branch morinda, district rupnagar

3 days ago on (21/apr/2020) at 5:04 pm, i had paid a bill of my connect broandband wifi through my connect app. After that i see that the recharge has not done yet. So i waited for 2 hours but nothing happened and money has been also deducted at that time 5:04 pm at my account on (21/apr/2020) but recharge of wifi has not been done. So i request my indian bank to refund my money that was deducted but transclation had not been done yet.