Indian Bank — indian bank net banking complaint issue

Address:

13/571-KAKARLAVARI STREET,CHINNA BAZAAR, Nellore, Andhra Pradesh, 524001

I had to pay my bill of 8000 rupees to the hostel gitam boy.
I was paying and typed the otp through indian bank netbanking and the payment page came as the request denied and money got deducted. I got a message money was debited. The amount deduted was 8008/-
Rupees.
I had made complaint to the bank through their as they mentioned and still there is response from the bank the status of my complaint.