Indian Bank — indian bank refund not received for amazon order cancellation

Ordered online in amazon on 11th august -2019 and cancelled the order on the same day. But the refund is not processed till now.
I had contacted amazon and my refund reference code is 668980 i was assured of a refund before 20th august but till date it is not resolved.
Please take immediate action & process the refund action as early as possible.
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Indian Bank customer support has been notified about the posted complaint.
Aug 26, 2019
Updated by bala@9659
not yet resolved ... please do the needful
Aug 30, 2019
Updated by bala@9659
not yet resolved ... Please do the needful
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I am Venkat I brought laptop from Amazon due to some issues i returned the laptop and they initiated the refund but I did not get anything in my account .its been already 10days.they given a reference number to check return status. But customer care are saying they don't have such kind of facilities to do that. So kindly resolve my problem

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