Indian Bank — irregular and irresponsible answer from medarametla branch manager and staff

Sir my name is radhakrishna i have housing loan in the name of my mother m. Subbayamma in medarametla branch. I paid this month emi on[protected]. Sir i have some urgent family needs taken gold loan in medarametla branch and they didn't gave total money. They again cut emi and they told we can't do anything in this matter our computer cut your money. The branch manager and staff giving irresponsible answer to my parents they are uneducated. This type of manager and staff working in medarametla branch how your branch attract more new customers to deposit money.