Indian Bank — money debited through imps but not credited to beneficiary

Hi concerned

I am using indpay imps to transfer amounts. I had send money to my friend through imps option in indpay app on 12/4/19. Rs 31860 is debited in my account with imps charge rs.6 but the amount is not credited in my friend account.

I had tried checking the status of transaction it show successful but not credited to beneficiary account. I need the refund of money.

Kindly look into the issue and refund the money at the earliest

Thanks
Senthil