Indian Bank — money not received while using atm but balance deducted

Dear sir
I am saving account holder in your bank account no[protected]. I was using atm sbi mehsole chowk sitamarhi dumra at around 04:00 pm to withdraw rs 5000 from my account. But i could not receive any money, but i received a message on my mobile that rs 5000 has been withdrawn. Atm id sinb[protected]. I had not received any cash in my hand. I checked my account balance also. It is showing a debit of rs 5000. When call to india bank costumer helping no he say your money returned in 5 working days but time is over
Kindly do the needful as soon as possible

Thanks you