Indian Bank — My IMPS transaction failed and amount not refunded

I done the imps transaction on 30/ Sep/ 2020 of amount 36000. details

{30/09/2020 30/09/2020 ATM SERVICEBRANCH
WITHDRAWAL TRANSFER
/IMPS/P2A/[protected]/[protected]/INDB/Loan Rep TRANSFER TO
[protected]}.

Not credited both end so far. pls do the need full. most urgent.