Indian Bank — not refunding

Address:

610204

I have a ordered a product of rs.27995 in flipkart. The seller has refused to get the order and seller telling that the amount had been refunded the money to my account. But i have not got the money back in my account till now. Flipkart had given an arn no.[protected] so i went to nearest indian bank and asked about the refund issue but they r not at all taking in to the concern.