Indian Bank — Online Transaction of money

On Nov-30th i have made a transaction to the Insurance company which was failure to the Merchanter also but the amount got debited. When i checked with Indian bank nearest branch they said like we need to contact the merchander and i checked with the Insurance they said like it is still with Indian bank and the Merchant also didnt get the amount. Kindly help me with my money
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    Indian Bank Phone
    +91 44 2813 4300
    Indian Bank Address
    PB No: 5555, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai, India - 600014
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