Indian Bank — product refund from amazon

Address:

BNS Towers(Room Number: 205), VIT, All Mart Road, Katpadi, Vellore, Vellore, Tamil Nadu, 632014

Respected sir,
I recently ordered an eveready mixer grinder from amazon and during the the delivery i recieved a damaged fake product. The details regarding the product are provided below:
Refund reference number:[protected]
Order id: #[protected]
Item: eveready mg500i lx 500-watt mixer grinder with 2 jars (Green)
Quantity: 1
The refund of amount 1599/-has been initiated from the date: 25th april 2019 and time: 3:43 pm for the account ending with 0439 through rupay credit card. But there has not been any refund provided for my account and hence i request you to kindly resolve this issue and provide me with the refund. Also the bank was asking for the utr number for the product which the customer care service of amazon was not able to provide.
Yours faithfully,
Abishek dinesh