Indian Bank — rass pretgown/refund does not exist

I have ordered the dress and the payment is through bank account so i have transferred money through the account.due to some reasons i cancelled the dress so the money should be refund back.i didnt recieved my money back in my account.the dress which i had ordered had been cancelled.but the money hadnot been recieved.so please accept my request and refund my money back.