Indian Bank — refund initiated by amazon but didn't get in my bank account

Refund is initiated by bank but i did not recieved yet. I am account holder of central bank of india. Amazon tell me that they initiated refund on 30/09/2019 on 7:48 pm. With refund reference # 0rzv1aaw0000k0p2koyg. I placed order on

Order date

27-sep-2019

Order #

[protected]

Order total

799.00 (1 item)

Amazon customer care told me to contact bank with

Refund reference # 0rzv1aaw0000k0p2koyg

But bank told me that they could not track this.
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My money has not refund . through Amazon .my order return has 15-30 days please give me a money Rs-499.through Amazon..in my account please..I am sold the shoes in 30 days ago..Amoco men's shoes.

I made a request for a remittance of Rs. 30, 000/- by debit to my SB account No.[protected] on 3.10.2019 to the credit of account No. [protected] maintained at SBI. The amount has been debited along with commission. The amount has neither been credited to the account nor reversed. Kindly reconcile and advise me the action taken. .

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