I have purchased mousepad from amazon on 21 march 2020 by making payment of 625rs through indian bank debit card. I have returned the item and amazon initiated refund on 26 may 2020 with refund reference number 7e8qpomw0000k7bbgqbz. I visited branch for solution and they contacted billdesk which is the payment gateway. Bill desk is asking to get payment reference number from branch for which branch has no answer. When i contacted amazon, they requested to file charge dispute with indian bank customer care. But indian bank customer care executives denying the existence of such form/facility. It is not about money but about the customer services offered by bank. It is the practical issue and may happen again in future for which bank should be ready with solution.
Was this information helpful?
No (0)
Yes (0)
Indian Bank customer support has been notified about the posted complaint.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment