Indian Bank — refund not came

Address:

Royapeeth, Chennai, Tamil Nadu

I have purchased a shoes form flipkart on 13th september 2019, by making payment of 474 rs through indian bank debit card. Due to some reason i cancelled the order on the same date i. E 13th september and flipkart initiated refund on 13th sept only but amount is not created to my account, and according to flipkart it should reflect in my account by 23rd september but still money didn't came. After asking flipkart executive, they gave me reference no (8521522925693624330660) told me to ask from bank and when i spoke to bank executive they r saying they can not help me with this no. They asked me for utr no. Which flipkart executive is not giving or having.
Below i am attaching a file in which they told amount is initiated
Plz help me out in this matter
Thanks...