Indian Bank — refund query

Address:2831, 1st cross, 1st main, kakathiya nagar Chikkalsandra, banasankari 3rd stage BENGALURU KARNATAKA 560061

I have purchased from amazon by amar fashion girls silk semi-stiched lahenga choli (Girls_lehenga_mix 10-15 year)
76% by making payment of 602.20 through indian bank debit card. I have returned the item and amazon initiated refund on with refund reference number of 1ukiqdn80000k1rnblfo. I visited branch for solution and they contacted billdesk which is the payment gateway. Bill desk is asking to get payment reference number from branch for which branch has no answer. When i contacted amazon, they requested to file charge dispute with indian bank customer care. But indian bank customer care executives denying the existence of such form/facility. It is not about money but about the customer services offered by bank. It is the practical issue and may happen again in future for which bank should be ready with solution
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Sir my account no.[protected].1/11/2019.is date indian bank atm cart toindicash.atm widrawal.amount4500.pemant missing.1500.ruppes.dispacth amount 3000.only.balance amount 1500.not resved.my account dipert 4500. atm id TKBS0047.

NASAR nasar's reply, Nov 4, 2019
Sir my atm withrawal 4500.atm dicpach.amount 3000.only balance amount 1500.not resved.my account dipert 4500. redan balance 1500my ree credit ati id TKBS0047.1/11/2019.my account no.837558259.indian bank.palavakkam post.thiruvallut dt.vuthukkotai tk.602026
NASAR nasar's reply, Nov 4, 2019
atm failed. payment
Missing dispatch.atm id TKBS0047. 4500 widhawal.dispatch amount 2000rupees 1not.500 rupees2note.total 3000.balanca 1500 .ree credit my account no 837558259.atm name indicash.palavakkam pazzar street.vutukottai tk.thiruvallur distreck.pin code.602026.9080146553
26.10.19 I'll go and withdrawal Indian bank atm I'll be swipe in atm in 500 but cash not come but my account debit in my account pls refund my account my account number [protected]

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