I have purchased sparx shoe from amazon on 2/4/2019 by making payment of 998 through indian bank debit card. I have cancelled the item and amazon initiated refund on 2/4/2019 with refund reference number of[protected] They even shared transaction id on my request 1112W6vzXzzeVn1dNcxQcvDHA .I visited branch for solution and they contacted billdesk which is the payment gateway. Bill desk is asking to get payment reference number from branch for which branch has no answer. When i contacted amazon, they requested to file charge dispute with indian bank customer care. But indian bank customer care executives denying the existence of such form/facility. It is not about money but about the customer services offered by bank. It is the practical issue and may happen again in future for which bank should be ready with solution.
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