Indian Bank — regarding indpay transaction

As I used INDPAY to recharge my prepaid mobile, money is debited but the mobile is not get recharged, try to refund my money to my bank account the message I recieved... Your A/c XXXX448462 is debited by Rs. 144.00 for INDBIP[protected]/BSNL PREPAID/for appathrough IndPay - ref: BP[protected]- 27/04/2020 13:36- Indian Bank