Indian Bank — regarding postponement of emi due to covid 19 for loan against pension

Address:

RAJKILPAKKAM, CHENNAI

Sir, i m drawing pension of air force in rajkilpakkam branch. A/c no[protected]. I have availed loan against pension on oct 2018 ans my emi is continuing through auto debit by the branch. At present due to covid 19 i received a message from you regarding postponement of 3 emi and my due starts from 01 jun 2020. I got my pension credited on 02 apr 2020 with reduction of emi ammount for mar 2020. When approached i was not able to get proper response, some saying we didn't get any proper information from rbi also got reply that your account is having auto debit with standing instructions, so we are not able to reverse the debit. I m aware that standing instructions are given only by the branch. Due to curfew i 'm unable tyo visit the branch personally. Other banks where i have accounts have already relaxed their emi's. I request you to clear the issue and confirm whether your bank is providing this covid 19 package or not, then why your bank has forwarded the message to me quoting that your account is permitted under covid 19, and your dues start from 01 jun 2020.