Indian Bank — Rs.17500 / imps done via mobile banking as amount debited from my act but not credited to beneficiary

Address:	AL93 , NEW NO.24 3RD STREET , 12TH MAIN ROAD , ANNANAGAR
Website:	www.indianbank.net.in

Name : nirmal m
act no:[protected] indian bank tirumangalam branch, chennai
i have done an imps transaction for rs.17500 dt 18.12.2020 via mobile banking and when otp enetered to complete transaction, i recvd an error pop up . But the amt was also debited from my abv act but was not credited to beneficiary act. I have regd a complaint online yesterday, but still no response.
Trans ref no:[protected] dt 18/12/2020 - rs.17500
complaint ticket no:[protected]
now we really hesitate to do any transactions from indian bank . So unpredicted and un responsive.